Overglam Reviews

Customers not valued

have been a customer for many years although I had vowed not to buy again the last time I made a purchase and got really bad customer service but this time has really been the icing on the cake Requested to cancel an order that had not yet arrived but was told it wasn t possible but I could return it when it arrived of course this means paying the postage charge to send it back as they did not offer even though I wanted to cancel before as it was taking weeks to arrive when it finally arrived I thought maybe I d keep it because it had taken so long but then I opened it and it was extremely poor quality a lead that had no resistance on the clip and therefore would be unsafe which was the whole purpose of buying a new lead for safety returned the item and was told that it was not faulty in anyway there was no recognition of it being poor quality which is what I had said and no refund of postage charge I received a refund for the item minus the original postage charge and the return postage charge despite having requested to cancel it because it was taking too long in the first place Really poor experience there s no need for me to ever buy from here again as there are never any new products anyway certainly long time customers are not valued