Owl Barn Gifts - The Owl Barn Gift Collection, Owl Barn Gifts, Suffolk
Based on authentic user experiences
Catherine
6731 reviews
N/A
10 months ago
Oh dear another unsolicited catalogue
Oh dear received unsolicited catalogue and they will not explain how they got my personal data to me have requested a call from a senior member of staff on this matter so we will see if this is resolved
Ailsa Malone
6731 reviews
N/A
10 months ago
Ordered 3 items
I will say that in the past I have bought from them before and whilst delivery was a bit slow there were no issues At the beginning of this month I ordered 3 items 1 jumper was sent in the wrong design AND size XL instead of S and the t-shirt was sent as a child small instead of the adult small After a number of complaints phone and email I am still to get a response and will soon be talking to my bank about a chargeback Shocking customer service Owl Barn if you read this remove me from your mailing list straight away as I will not be making the mistake of buying from you ever again
Michael Jarvis
6731 reviews
N/A
10 months ago
Delivery costs
I aborted an order when Owl Barn attempted to charge an excessive sum for Highlands and Islands Delivery presumably based on my postcode which starts PA I live in Renfrewshire in the Scottish Lowlands 10 minutes drive from the M8 There are a few PA postcode areas that are quite remote islands but these are easily distinguished
Mrs Cheryl Taylor
6731 reviews
N/A
10 months ago
Poor customer service from the start
Would not let me reject Cookies at the initial stage of ordering All Cookies only When I got through to order I was told I had to have a customer number although there was nothing on their unsolicited catalogue Finally the Customer Service Rep couldn t understand my surname even when I spelled it out Not worth the hassle
MacKinnon George
6731 reviews
N/A
10 months ago
Received a letter
Received a letter asking for me to give them a call as my account details were wrong called them and they had no information on my order left it at that
Julie Ridgewell
6731 reviews
N/A
10 months ago
Very disappointed with customer service
Very disappointed ordered 3 items on 4th November so far only 1 received Today 27th November I received a new catalogue the items I ordered are for sale Although they obviously don t have stock I ve rung twice and emailed but they don t get back to you I have now asked to cancel order and have a refund I wish I had read the reviews before I placed the order
