Owndays Reviews

Horrible service rude staff

I was at the Owndays outlet at Bukit Panjang Plaza last evening slightly before 8pm My husband wanted to get a pair of progressive lenses After taking down his particulars a member of the staff a man said that there would be two before him for the eye test We went to the Don Don Donki outlet shortly after 8pm and returned 20 minutes later A female staff member told my husband he was next While we were waiting outside the eye-test room a man appeared and stood outside When the optician optometrist came out of the testing room the female staff said I would be next in line The optician took what looked like a random box on a counter and asked my husband if the name on the sheet of paper was his he said no because it was not his name and the optician optometrist rudely asked him then who is this Like seriously how the hell is he supposed to know My husband told the optometrist his name which he ignored and went looking for the person whose name was on the sheet of paper We are not sure what happened as I tried speaking to the staff but they all appeared intent on ignoring me The man who had appeared while we were waiting conveniently went in So we held our peace and waited After what seemed like 45 minutes the man came out and as my husband prepared to go in another client mysteriously and miraculously appeared So the female staff said that to the optometrist that it was that guy s turn because he went to eat She and all of the other staff ignored me as I protested that it was supposed to be our turn Yes ignored Unless they were deaf they would have heard me But the point is nstead of being next in line my husband was made to wait because two people magically emerged and suddenly it was their turn It was 9pm by then and my husband and I decided we would not wait because people kept showing up before his turn If anything Owndays has been consistent about one thing and that is providing very poor service Several years back my son who is autistic was made to wait at your Jurong Point outlet And before that when my husband wanted a pair of glasses with a slight tint at the AMK Hub outlet one of your staff insisted that he should get a darker one and when he said he wanted a light tint he was told it would become lighter once they processed the lens That never happened He ended up having a pair of sunglasses with prescription lenses We will be using our neighbourhood optician or Lenskart in future