Oxfordtube Reviews

They say no food

They say no hot food They make you bin cold food Driver says it s the company policy No one one the bus Just fanies spoiling nothing Very disappointing Literally only me on the bus 8th feb 00 45 Driver is a fanny

Rude Customer Service and Inconsistent Luggage Policies

I m incredibly upset and rattled by the rude and terrible service I ve had on the Oxford Tube Stagecoach Oxfordshire today At the Marble Arch stop going towards Oxford this afternoon a driver refused to let me on in the rain unless I put my banjo which is in a soft case and not much larger than a violin in the luggage hold beneath the coach He refused to listen when I said it would be damaged since it is in a soft not bulky case and that it fits above the seats He kept saying no Madame no All musical instruments larger than a violin have to go underneath It s policy etc His tone was aggressive demeaning and completely unnecessary especially given that I was polite and naturally concerned about damage to an expensive musical instrument I waited a further fifteen minutes for the next service This next driver said nothing and my banjo fit perfectly above the seats which I captured with my camera for the formal complaint I ve taken this instrument on several Oxford Tube trips the last few months and most drivers have been reasonable and respectful Some have said it needs to be stored in the luggage storage above and not in a seat which I completely understand and have adhered to on every single journey There is always ample space above the seats to fit this instrument I understand the Oxford Tube has a blanket policy about what luggage is allowed on board for the safety of others and that it s dependent on space and the driver s discretion In this instance though the driver didn t listen provide an adequate or rational explanation or deliver this policy with kindness and understanding All that to say I will be lodging a formal complaint and thinking twice about using this service in the future Fellow musicians travelling with instruments beware

AVOID Bus cancels or changes stop without notice

Paid for a return ticket to High Wycombe On my trip back the driver told me the bus wasn t stopping in High Wycombe anymore No more buses to High Wycombe that day which meant I had to spend another 17 for a train ticket Should have just got the train in the first place

Intimidating driver

I had a return ticket from London to Oxford and I wanted to use it the opposite the driver said it was not possible to do so I told him that was an excuse to charge me again He got mad at me shouting that you are accusing me and the company of charging you more In the entire history of this country you have to use return ticket After I asked him why he does not calming explaining that without shouting at me he told me if I was not calm under nobody s terms I felt he intimated me after asking him if he was intimidating me his behaviour changed and put his hand off the card reader letting me pay again It was a bad experience and I felt threatened by his behavior On a side note of course the company is charging more that it should For a journey of 100 kms they charge 14 pounds while in the neighboring country Ireland the coach ticket from Galway to Dublin 200km is 14 euros cheaper than 14 pounds for twice the distance

App glitched and activated my ticket

App glitched and activated my ticket and showed me that it had already been used I had never used it forced to by a new ticket When trying to speak with customer service refused to accept what I had to say cause they have accurate systems Bunch of bs I m so upset

Timetable never useful

Timetable never useful bus driver always early or late every single time slot WiFi is never available at least 2 years But stagecoach doesn t care this is the only bus service between Oxford and London

You can find yourself as I am now

You can find yourself as I am now unable to board a bus as they all pass by full Just a 30 minute wait between busses in the middle of the night hoping the next will have space I wonder what time I will get home

It doesn t deserve even one star I

It doesn t deserve even one start I never complain but today I had enough with this bus company I go to university from Oxford in London every day I can pay with my card sometimes in the morning their card machine is not working but after 10 attempts will work today that wasn t the case so I had money on my bank and shown to the driver also I wasn t able to pay with my card due to paying to much contactless the other day and is not any option to insert your card in I try to buy the ticket only with the driver I pay for it took the money but I m not able to view or download my ticket there are no shops around that can do cash back or any cash point to be able to take money out so I was left with no options and due to this factor I been missing so manny buses from 6 30am until 9 30 until I had gone all the way to city centre to take money out from cash point Lloyds bank so now due to this matter I been missing my classes and who knows when I will arrive at university with the traffic in London I suppose to be at my university at 9 30 also I get so sick because of air conditioner when is raining and is cold they are always open and feels like a freezer everyone in the bus will stay with jackets due to the cold I forgot to mention that the first driver in the morning was so rude and trying to insinuate that I do not have money on my card and because of the embarrassment that he put me through in front of everyone I was forced to show him my balance so that he can see I m not lieing and I do have more then enough money to pay for my bus or what I need also after paying with cash in the bus and have another money that has been taken from my account with the app the driver wasn t even able to give me my change so he gave me a voucher like it wasn t enough I had another money missing with this company and is not that I can use the ticket either