Oxtools Reviews

ox tools lack of customer care unhappy customers

bought 4 ox tapes 5 mtrthey last about a month then stopped working jammed up would not retract tape blade snapped tape end snapped flew back whipped round and caught me with the snapped end in a place a man does not want to be caught emailed customer care holding my breath but based on the trust pilot reviews dont thing it will do any thing

Ox tools are the most useless company

Ox tools are the most useless company in the uk They do offer a guarantee but won t honour it They send emails just to wind up customers There tool break and when this happens it get stuffed to there customers Don t buy ox tools Just look at all the bad reviews

Update from ox tools

Update from ox tools They do guarantee there tools But can t honour it Want to replace product when it suits them end of the year Obviously this is no hot to man nor beast Instead they phoned me and gave me a lecture on how many tools they sell If my tools break I do not expect a lecture just a replacement The girls in the office wind up customers instead of helping them They just ignore there customers and trust pilot

Poor Quality unreliable Levels

I have quite a few OX tools and they ve been pretty good overall however I have an issue with the pro levels - two of them are faulty Luckily I bought these items as OX have a lifetime guarantee unfortunately they won t honour it Customer Services are advising me to take it back to the retailer Amazon who unsurprisingly won t take it back as it s an OX issue and outside normal returns Despite a really clear policy on their website saying I can return it direct to them they won t do this Instead they expect me to drive for an hour to take it back to another reseller So disappointed and this is now the last OX tool i ll be buying Why offer a guarantee if you won t honour it and why sell such unreliable tools in the first place

Bought a pair of tin snips from Galaxy

Bought a pair of tin snips from Galaxy Inulation and to say they rubbish is an understatement they are useless Even from brand new they re not good so a tip from a grid ceiling fixer DO NOT BUY THEM I would assume they are the same for the whole range AVOID them like the plague

Ultraflex trowel distorted customer service blamed me

Bought an ultraflex trowel not cheap After just over a year conveniantly just out of warranty I got it out and two of the corners had bowed out Looks like some sort of foam pushing out between the face and the baseplate I imagine it s whatever cheap adhesive foam tape they use to stick them together Customer service said they d never seen the issue before and that it was my fault for the way I stored it They had no info on how I stored it so I found that interesting to blame the customer with zero information Couldn t help because it was 3 months out of warranty No apology Will avoid and recommend others avoid Go for Marshalltown or other brand in future Happy to spend my hard earned bucks with another company Product itself worked brilliantly before it deformed A simple apology and maybe an offer of a discount code for the same item not even looking for a replacement maybe just a small gesture of goodwill and I would ve been over the moon and continued to purchase recommend their products Nevermind

Utter rubbish dangerous tools do not

Utter rubbish dangerous tools do not use They are poorly made and could cause a very serious accident Also this company will not honour there guarantee I have had big problems with this company before They are rude

Had to give these 1 star to start the

Had to give these 1 star to start the review but should be -5 Disgraceful company selling rubbish on Amazon send stuff back they claim haven t received and take your money Don t get ripped off don t buy Bank informed

Fantastic customer service

First of all I d like to say how refreshing it is for a company to be as attentive as they was to such a small customer I was struggling to obtain the speedskim end caps from any distributer After a short email to ox they resolved this problem I had very quickly and no cost to me at all even after I insisted I pay for replacements Thanks Nancy Diaz a pure asset to the customer service department I love the whole range of tools and this has gave me even more confidence in the brand