Oziclean Reviews

Cancelled appointment

Cancelled appointment by email 15 minutes before they were due to arrive then had the audacity to say I cancelled it I suspect they overbook as they are not sure how long jobs will take

AVOID THIS COMPANY

AVOID THIS COMPANY Initially I was over quoted so I cancelled the appointment only to be harassed by constant calls texts and emails On the day on the appointment they still turned up Stupidly we went ahead with the appointment as we hadn t been able to get hold of our trusted 15 year oven cleaner lesson learnt here He firstly tried to say that my last oven cleaner had changed the screws on the oven door He said I cant clean this its not possible it is a clip and slide door this should have been a warning to ask him to leave but because I am disabled I just wanted it done What a waste of 50 he was in and out in 20 minutes It always takes an hour he left all the glass filthy and greasy I knew by the smell he had only used oven pride the bottom of the cooker was filthy he had just smeared the grease about it took 20 disposable cleaning wipes to lift off what we had left absolutely waste of time and money This is no where near professional cleaning and if I wasn t shielding I would have thoroughly checked the oven before he had left and refused payment In my opinion they are untrained and quite frankly clueless as to what they are doing Will never use again Extremely disappointed in the least

SAVE YOUR TIME AND MONEY - AVOID

First appointment cancelled on the day re-arranged to following week they guy turned up to clean double oven and job and stair carpet He said he couldn t do anything as the bulbs had gone in the oven not sure how this affects cleaning the oven just said it s company policy and literally ran out of the house obviously double booked as he had asked to come one hour earlier had no intention of staying as said he needed to check oven before I booked parking AVOID THIS COMPANY complete time wasters

AVOID at all costs

This response is full of lies I only phoned twice on 20th saying how disappointed we were then on 21st saying could I speak to someone about the rude text which I then got another text saying it was English garbage interesting you responded that whoever text saying I was a complete idiot meant he wasn t lying alsoI didn t say for a start was it the rubbish cleaning company as I was in the lounge and didn t know who was at the door would not have expected it to be oziclean as you texted and phoned saying he would be with us at 12 noon thank you for the partial refund enjoy which was handed to my husband with no conversation of wanting to come in and correct the cleaning standard as I stated to you we used a torch in the small oven as it has no light in it hence noticing the state of it However managed to get recommend a professional company to come and do the job right After posting this having given him a chance to correct cleaning just received a text saying youre a complete idiot says it all about the company waiting for a phone call back from main office AVOID at all costs terrible cleaning of our 2 ovens and saying it was an easy job Small oven hadn t been touched except for the racks large oven not much better Would never use again

Further to my review I received this

Further to my review I received this text from ozicleanWe have no words how many impudent people there are like you We arrived on time and our technicians always check the condition of the appliance No light bulbs are the problem two of the speakers did not work and the door had great play or demigoded and it was explained to you on the spot You leave a review for something that is broken and we haven t cleaned it You are a funny and pathetic woman And you are a low liarIf this is the customer service you think you deserve go ahead with oziclean

Look elsewhere

Took time off to meet for the appointment only for it to be cancelled an hour beforehand because there s no free parking Didn t tell me at the time of booking If they d bothered to contact me I d have covered the cost Apparently the system automatically cancels addresses without parking - erm no it doesn t otherwise it would ve cancelled at the point of booking Total waste of space

AVOID

AVOID I booked an oven clean for my 84 yr old grandmother s free standing cooker The technician attended on a Saturday morning to carry out the job he advised that the oven was clean and didn t require it My grandmother advised that it had to be carried out as when she uses it smokes and as she lives in sheltered accommodation it sets the house alarm off and then the main alarm in the building is activated I visited my grandmother 2 days later Monday and I found her very distraught she advised me that her oven has been left in a bad way residue from the clean still not fully cleaned and her oven door no longer sits flush so when she turns the oven on the heat escapes from both sides I contacted Oziclean on the mobile number they used to make contact with me by sending a text message and pictures of the oven I was instantly dismissed and advised that we should ve logged this with in the 24 hours of the clean which was impossible - my messages were then ignored along with phone calls made My grandmother has been left feeling even more vulnerable than she already is and upset We have now spent 370 to replace the cooker so in total this so-called visit has cost 420 00 replacement cooker Oziclean s fee TERRIBLE SERVICE

AVOID AVOID AVOID

Rude unfriendly and untruthful and they damaged the cooker which now needs to be replaced at a cost of over 400 due to their technicians total incompetence I booked them to clean an oven hob microwave and carpets Stevenage area He used so much water cleaning the oven that the safety circuit breaker now even after 6 days of drying time trips every time and we have been told that the cooker has to be scrapped Because we didn t report this within 24 hrs they say they are not responsible We had to arrange an electrician to investigate which obviously could not be carried out within 24 hours The OziClean technician lied saying the power was already tripped - not true After cleaning the microwave and damaging the oven he then said he could not clean the carpets and he was going to leave He was a very rude and unpleasant man Please do not spend money on this company who hide behind a piece of paper you sign when the technician leaves as their Terms and conditions They operate like a tin pot company and think its ok to cause damage by employing incompetent so called technicians who clearly do not know what they are doing We tried reaching out to them and asked them to refund the cost of the oven hob clean and they have refused Their customer service is as bad as the cleaning service they provide Avoid OziClean at all costs there are much better honest and decent cleaning companies out there I m sure Sadly OziClean are a disgrace Post OziClean s response which unsurprisingly is both inaccurate and misleading The Oven was not unplugged it was simply switched off at the Oven switch next to the cooker I did not demand 400 plus the cost of the clean I just asked for the 60 clean to be refunded but you refused point blank Oh and your word protocol you are referring to the sign this now and we promise never to deal with any issues we may have caused piece of paper I repeat AVOID

Had my oven microwave and then stairs

Had my oven microwave and then stairs and landing cleaned Alex came to do all of my cleaning and he was in an out with in the hour very rushed lots of stuff missed on my oven and my carpets would not recommend this company