Ozlosleep Reviews

Buyer beware

I recently purchased the sleep buds I spent 2 hours trying to get them to pair to an iPhone without any success I ve requested return instructions 3 times now and no response from customer support which can only be contacted by email

Avoid Ozlo Overpriced Overhyped and Awful Support

I had high hopes for Ozlo given its 300 price tag and premium marketing Instead I got a buggy frustrating product that feels like a beta test and a customer support experience that made it even worse Product Failures - Basic features like adjusting volume or restarting white noise require the mobile app which is a terrible design choice for a sleep product - When the auto timer finishes the earbuds disconnect entirely forcing you to go through an absurd multi-step process involving the case app and flashing LEDs just to reconnect them in the middle of the night This completely defeats the purpose of a sleep aid - After a firmware update connectivity got even worse Customer Support Nightmares - Sent multiple emails to support got ignored for over 24 hours despite this being a 300 device - When they did reply my simple question wasn t answered Instead they dumped a generic troubleshooting guide on me making me feel like an unpaid beta tester - I had to guess email addresses for leadership still no response from them after 48 hours Seems like they don t care - Even after repeated follow-ups I am in limbo waiting for a refund For this price a product needs to be damn near perfect instead Ozlo is a frustrating half-baked experience with terrible customer service If this were a 79 device I might be more forgiving But at this price hard pass 1 5 stars stay away