Pacificlife Reviews

This is not the company you want to buy insurance or investments

I had a variable annuity with Pacific Life for over 14 years I decided it was time to transfer my IRA to Charles Schwab because the return on my investment was weak and I was around 600 00 a year in fees After I completed the application with Charles Schwab the company contacted Pacific Life to request the transfer Pacific Life transferred my account to Charles Schwab This is when the nightmare began Someone at Pacific Life made a mistake The funds shouldn t have been sent until they received a custodial release from the investment advisor who was the custodian on the account Pacific Life realized they made a mistake and recalled the funds from Charles Schwab The funds were transferred for the first time to Charles Schwab around March 24th The funds finally made it to Charles Schwab around May 9th It took six weeks to complete the transaction which should have taken a few days Over the six weeks I talked to more than 12 customer service people and managers The market had changed during the six weeks when the check finally showed up at Schwab My account had lost about 675 00 in value I explained my situation to Luke a manager at Pacific Life He had little empathy for my poor experience or the financial loss even though his company made a mistake that cost me money time and frustration My suggestion is to keep looking if you re considering Pacific Life

Don t Trust Pacific Life

Before my father passed he told me of two Pacific Life insurance policies After his death I contacted Pacific Life multiple times and multiple times they told me there was only one After so many calls and time wasted I finally accepted what they said and redeemed the one policy Nearly a year went by and I received a letter addressed to my dad notifying him of an RMD on a policy Thankfully I had his mail forwarded to my home Again I called Pacific Life and at first they denied it and I had to argue and argue Finally they found the policy and made good on it No admittance of error or apology Don t trust Pacific Life

HORRIBLE

HORRIBLE HORRIBLE CUSTOMER SERVICE I have been attempting to get financial documents for my Mom s medicaid application since Nov 1 It is now December 21 - no documents I have jumped through all of their hoops They said they would mail the document - it never arrived Then they said they would fax the document - it was never received Then they said they would have manager call me by today - and that never happened You can t get an actual person to own your request There is no follow-through and each time you have to call in there is a 45 minute wait and you have to explain the situation all over again

I made rhe mistake of contacting them

I made rhe mistake of contacting them about a claim related to a pension fund I had Soon after I realised that I didn t actually have a claim to make and one day after my initial and only contact I cancelled everything Now I can t get rid of them In spite of phone calls and email I ve made to them they persisted in phone messages and now I m receiving text messages and emails Avoid this company completely

Pacific Life are unable to act on service desk request

Pacific Life has taken over my pension plan payments I need withholding tax taken before payment of my pension It has taken over a month for Pacific Life to make the change I have called the help line four times with still no resolution The staff are polite but hugely ineffective