Local & International Postal Courier & Freight Specialists NZ | Pack & Send
Based on authentic user experiences
Tatiana
6730 reviews
N/A
9 months ago
Don t use Pack and Send
They charge you a fortune trash your items and take no responsibility I had to pay obscene amount of money for a straight forward postage and got a terrible service Don t use packandsend and dhl I had to shift abroad this month and used Pack and Send to ship my things I am very sad from my experience with packandsend and will provide my story in reviews so that at least people can be aware of the fact that their shipping is going to get delivered ruined with high probability of losing things through wholes in packaging The only reply you will get from Packandsend that they won t take responsibility This is just appalling I asked how things should be packed prior to sending followed their instructions On the day when I dropped off my ten boxes and suitcase I again asked if all is good with my boxes and packing and I got the answer that everything was good with it They accepted also sold you a warranty in case something happens to your items we will reimburse you They also promise you to keep you updated on all shipping statuses In reality there is no communication from the day of drop off I had to chase them to at least get my tracking number My shipping items were split and got delivered with different delays in a terrible state I politely emailed Packandsend with photos and detailed explanations of the whole shipping story and the only thing they did is just excuses and taking no responsibility My packages of my shipping were damaged like someone has been playing football with them and some of the boxes were split open Surely there is a common sense of how much damage can be done to it during postage handling and delivery I receive different deliveries by different couriers and non ever delivered boxes in such trashed state which was just beyond acceptable What if my things would have fallen out from those cut-open boxes They probably would just come up with another excuse by saying that the box itself has been delivered so it s not their responsibility Two of my personal items were broken When they were packed in layers of bubble wrap and placed in the middle of boxes lined with books to minimise the potential damage I would have found another way of posting my belongings if i would have known that i would receive them in that state and with such delays
Izzy Shepherd
6730 reviews
N/A
9 months ago
Do Not Use
I wouldn t recommend Pack and Send at all I was charged 170 00 for a 1 2kg box 19cmx16cm from Auckland City to Rarotonga I even took it to their warehouse so pickup is not included in price When I checked up on delivery my package was not picked up until 5pm And it took 10 days to deliver yet there were daily flights to Raro The staff were friendly delivery service and charges unacceptable Never again Definitely lessons learned here
Nikolaj
6730 reviews
N/A
9 months ago
Arrogant
I called a store in Newmarket to inquire about an estimate for a surfboard to be sent to Dunedin He asked me to give him metric dimensions which I needed to calculate from inches which took less than a minute The representative was very arrogant and impatient and said he can t wait for me to calculate - that I should have those ready before I call Maybe I should expect that he has an estimate ready for me before I call not having to wait fro him to calculate it
Peter Hancy
6730 reviews
N/A
9 months ago
If there was an option for no stars I
If there was an option for no stars I would choose it 3 days has turned into over a week And still no parcel Absolutely crazy service in that regard and no customer service follow up or way to get hold of anyone I still don t know where the package is
Consumer
6730 reviews
N/A
9 months ago
I wish i can give no star
I wish i can give no star Such a awful terrible disgusting experience I ve ever had First is the most disgusting thing They threw out my stuff without noticing It was something really memorable between me and my parents Also DHL has now charging me the shipping fee Packandsend as the courier they already charged me and customer shouldn t receive any other invoices from other courier companies Will not use pack and send never ever again And do not use pack and send if you have any other choices Definitely not
Razorviking
6730 reviews
N/A
9 months ago
Fantastic service
Fantastic service communication and delivery to Victoria Recommended PACK SEND Takapuna
Rob Francis
6730 reviews
N/A
9 months ago
Highly recommended
The communication was excellent speedy and helpful the packing of our China Cabinet was superb and it was delivered in one piece as hoped for
Gill Webb
6730 reviews
N/A
9 months ago
Excellent service
Excellent service and great communication
Tony Wood
6730 reviews
N/A
9 months ago
Interesting what people say about the
Interesting what people say about the cost I had a large box 64 x 66 x 3M 25kg to Dunedin Mainfreight was 217 Pack and send was 76 50
Rose Gardner
6730 reviews
N/A
9 months ago
Great friendly service team in Manukau
Great friendly service team in Manukau Pack and send only took 1 day for my items to be delivered to Gisborne