Pacsafe Official | Shop Online For Anti-Theft Backpacks & Travel Gear
Based on authentic user experiences
Sophie HalaKahiki
6727 reviews
N/A
9 months ago
Really Shocked at the Poor Quality
The UK customer service team is the worst I have ever dealt with They only respond if you start writing reviews or contacting them on social media they promised return postage and it took them 8 days of not refunding postage before they announced they were keeping it and were deeply rude I beg you do yourselves a favour and DO NOT ORDER FROM THEM They have increased the prices to such a level to convince you it s high quality - it is not it is the worst quality bag I have ever seen I ve never ever had a zip break off on the first day of use My original review Really shocked Spent 129 on the Citysafe CX ECONYL Anti-theft backpack tote and the front zip broke completely off on the first day I used it outside the house Theft-proof it s not even extremely basic use-proof I really expected a response today after requesting assistance yesterday but nothing yet so I will keep waiting for an explanation and my refund I genuinely wouldn t even expect construction that awful from a cheap bag off a market stall let alone one that cost me 129 I was paying for the quality and peace of mind The first day Really hoping they respond soon as this is extremely below expectation If I sold a product this poor I would be embarrassed and reply to the customer right away The zip actually looks a bit worn like they have sold me something that was sent back by someone else Update They finally got back in touch and were so rude and awkward they have also stolen the 3 80 return postage for the broken product from me Theft-proof They are thieves I ve never dealt with such an awful company
LOULOUA ASGARALY
6727 reviews
N/A
9 months ago
I bought a bag of this brand and after
I bought a bag of this brand and after not more than 3 years the zip is damaged so I wrote to them they are not even helping me I will never ever buy any bag because in fact it is not so good this brand I am not recommend it now I loved to buy from them but the way they asked me for photos of the zip and after their reply I will never come again I was just asking to get a new zip and I will change on my own but they just loved to sell nothing else
Charlie E
6727 reviews
N/A
9 months ago
Order not delivered
Order not delivered simply can t get hold of them No response to any method of contact Took payment though
Jeanine
6727 reviews
N/A
9 months ago
Horrible customer service
Horrible customer service Ordered item on a Sat Email reply was to wait 72 bus hrs for warehouse to process More than 72hr later nothing - even after two email requests to CS No phone number to call Now I have to figure out how to get my money back Do NOT TRUST this company
Stephanie Haumesser
6727 reviews
N/A
9 months ago
Refund
Returned a backpack and they received it Have sent three emails about my refund and have heard nothing from them Quick to take your money but returning it another story
CC
6727 reviews
N/A
9 months ago
Did not receive entire order Company ignoring me
I ordered 2 items Only one was delivered I have sent 2 emails to their customer service address explaining what happened and did not receive any follow up
Salty Bill
6727 reviews
N/A
9 months ago
Poor quality Z100
Purchased a z100Was an awesome wallet until the zipper broke just under a year Cannot find the receipt Its supposed to be a pick pocket proof zipper Its Not pick pocket proof when the zipper falls of into the abyss and now it doesn t close
XYZ
6727 reviews
N/A
9 months ago
Dangerous
When I first got this bag I loved it It s roomy enough to house all of my necessary things and I bought it in purple so I was impressed with the colour too It s not the first pacsafe bag I ve owned It s hard to find what you re looking for online as the bag sizes are deceptive so I ended up with 3 different bags when I first started buying them I purchased this style in 2021 and over the past week the wires in the handle have started to poke through and went right up the fingernail on my index finger causing considerable pain and blood loss I ve had several cuts since simply trying to carry the bag I believe the product is now of poor quality since it was made from recycled bottles As you re away these bags aren t cheap to buy and now it s to dangerous to use
Cheryl
6727 reviews
N/A
9 months ago
Poor product quality
I just bought their Slingsafe LX300 bag in December and in barely 5 months of usage - and not heavy usage mind you - the rubber components of the bag have started to break apart As a result of this the wire inside pokes out and it hurts to carry the bag
Christianne
6727 reviews
N/A
9 months ago
You ve got to listen to the reviews
You ve got to listen to the reviews here Theft-proof is ironic when this company themselves are thieves The quality is shockingly bad especially for the price The zip is terrible quality The customer service is lacking I tried to post my honest review on the product page and surprise surprise they only allow the positive reviews This is a scam company you should avoid them