Pagepluscellular Reviews

I bought a phone from a dealer of page

I bought a phone from a dealer of page plus but was never told the phone is locked for a year I change carriers with out knowing this It took the new carriers 2 weeks of constant calling page plus to release my That finally happened but they charged me 3 days early on my account The store owner reached out to me after a bad review and returned my money for the phone WORST CO

Horrific service

Terrible service I tried to pay my phone bill and I talk to the people for over 3 hours and they took my money but my phone is still not working sooo I mean what the heck there service is trash they have a trash team they should be kicked off the market I had a 12 plan and I ended up spending 30- 40 and my phone is still not own I don t advise this plan because this is ridiculous they should be shut down for this if I could give less than 1 star I would if I could give them - I would this is terrible

I was a costumer for over 5 years

I was a costumer for over 5 years and just ended their service Verizon bought them out and for whatever reason the service went from great to what the F I had 2 technical issues because of verizon that took way to much time to resolve I suspect verizon wants to get rid of pageplus costumers but they didn t have to try so hard

RUN AWAY WORST PHONE COMPANY EVER

Their customer service is the most horrendous thing I have ever encountered 15 plus phone calls over 5 hours on the phone with them and nobody is helpful They say they will transfer you to a department to help only to be transferred and hung up on When you call and ask a question they immediately put you on a hold that lasts far to long Was told a supervisor would call me back to ensure I didn t get transferred and hung up on and the never happened Save yourself the headache and go literally anywhere else The trouble is not worth the low price They won t unlock our phone that meets criteria because it is refurbished even though it owes no balance They are literally the worst

FRAUDULENT COMPANY THAT STEALS YOUR

Worst cell phone company They teamed up with Verizon and decided to mess up the service of countless customers They strung me along and like other reviewers on here had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem all LYING and talking out of their A I had no service throughout this entire time They even had me buy another sim card to see if that might work but I didn t receive it so I had to order another one and they refused to refund me the price of the first sim card After calling customer service and being played with over two months I was told to find a different carrier because I would never get service with them after their IDIOTIC service update so I did The customer service rep Randell specifically told me to switch my service and port my number to my new company so I don t lose it then to call PagePlus back to be refunded the 19 I still had on my balance I called customer service today and talked to Shondra to be refunded the 19 I still had in my account and SHE REFUSED TO ISSUE ME THE REFUND She just kept repeating like a robot that she can t issue me my refund because I don t have a number with them remember I had been told to port my number out before being refunded the 19 so I wouldn t lose my number She also REFUSED to transfer me to a supervisor just like another reviewer on here mentioned They probably told her to refuse refunds to all customers so this lying fraud committing company can just STEAL CUSTOMERS MONEY DO NOT GIVE THIS COMPANY EVEN ONE CENT OF YOUR HARD EARNED MONEY All they do is LIE to customers and STEAL YOUR MONEY and provide no service

data services are on point but don t

data services are on point but don t plan on using your gps on pageplus network bc it just horrible dont waste your time

They have always lacked competent

They have always lacked competent customer service and support however my most recent experience was unbelievable A representative held me on the phone for what seemed to be an hour and asked for information pertaining to the phone which I gave her She never answered the initial question which is why I called and of course my issue was not resolved The call was really a waste of time for the both of us

I ve been a customer for years

I ve been a customer for years and once upon a time would recommend to others Lately however it s all went into the crapper Yep 3 weeks ago my phone stopped working The network symbols were all illuminated on the display but I have received no calls or text I thought I was having a slow week or that everyone was mad at me Nope my father drove for almost an hour to my house prior to calling the police because he thought I d off d myself because neither he nor anyone else could reach me with calls or texts On the phone for an hour with customer service and a few hard resets later it began working again 10 minutes later I was still catching up on texts and voicemails that had collected A week ago my auto-pay failed for unknown reasons I ve paid this way for years and it fails now Another call to Customer Support and an hour of my life wasted Yesterday I tried to call my father you know to assure him that I don t have a gun in my mouth and it went straight to the customer support recording I tried multiple times with the same result Another call to customer support and something on their end and ANOTHER hard reset on my end and it begins working again Yesterday evening I tried to call internationally as we re promised we can and the same issue where it forwards the call straight to customer service again I will end up calling customer service back THREE more times with this issue still unresolved SUMMARY- Page Plus USED to be a low cost alternative some years ago but lately I wouldn t recommend I don t know what happened to them but as I write this I m shopping for another carrier after being with Page Plus for YEARS User s recommendation Look around for another carrier Page Plus is done for

HORRIBLE

I have been a customer of this company for probably 20 years now Since Tracfone bought them they fail to renew my plan every single month even though they take my payment The same thing happens to my boyfriend They are rude and their customer service is abominable Stay away