Painfulpleasures Reviews

Terrible Customer Service

Ordered one of the their Peak pens for Black Friday of 2022 It broke mid-session after less than a month of use then I contacted their customer service to claim the warranty which this situation falls under The emails they sent seemed to give me the run around then after going back and forth for almost 2 weeks the thread ended with I will work with my team now and follow up with you once I have more info At that point I knew my fate was sealed and figured I would no longer hear from them again as it s been almost 2 months since I ve been chasing for their attention during this process calling the phone number for responses etc but I don t have the time or energy to keep doing so which is why I wanted to leave an honest review I ve read about their poor customer service from reviews left on other sites but decided to take a chance with them Oh well just wanted to let the tattoo community know NOT to support this company Please support tattooers who are builders as they will provide backed for life warranties and will service their hand-made machines with proper care

Have had a barbell on order for 28

Have had a barbell on order for 28 weeks now It was supposed to be a custom made item with 14 week lead time Called a couple times last month and they said that I should get it soon Emailed last week with zero response Ability to fulfil orders none Customer service less then worthless

Just go somewhere else

Don t purchase Terrible customer service Will NEVER get to return your purchase if you need to even if it wasn t opened They won t even respond They re scamming people

Worse company in tattoo supplies

Worse company in tattoo supplies history If you need your equipment to be shipped on the dates they give you after paying for shipping Don t count on it This place don t care about you or your business they will ship it 2 weeks after your ordered it Run away don t purchase anything When you contact them they make it seem like it s not a big deal and they ask if you want a refund that could take up to a week

PAINFULL EXPERIENCE

I ordered a shipment of tattoo supplies from this company as they carry the ink I use by panthera which is a little hard to find They charged my card and then flagged the order as fraudulent and asked me to send them photos of my ID and credit card which I did then they just stopped responding This company is garbage and seems like they ripped me off Im having to handle it with my bank do NOT order any supplies from painful pleasures or you will be in for a pain full experience

Really bad experience

I paid more to receive my order faster because I was going to another country and needed the product They simply FORGOT to send me my order didn t respond any emails and delivered my order after I m traveled I sent another message asking the shipment tax back since I paid for a service that i didn t receive again no one answer It was a 1090 00 dollar order Never more

The jewelery I ordered was wrong way

The jewelery I ordered was wrong way too long and the threading did not align Customer service is slow to respond and ask for unnecessary information They lied about the product being out of stock Gave me a store credit for the one item that was wrong when I ordered two matching Store credit did not cover the entire cost of the replacement item nor shippingDoing business with PP was very painful with absolutely zero pleasureDo not recommend

I made an online order and there is no

I made an online order and there is no way to track your order To charge 20 for the least expensive shipping option and NOT provide shipping information is ridiculous No tracking number no shipping status nothing They send you to the shop app making you download it thinking you will receive shipping information but all the app tells you is that you made an order and when it s estimated to be delivered I had high hopes for this place but I will likely never order from here again Shipping cost is too high it takes too long And you have no idea the status of your order

Feels like a SCAM

I want to start off with that the people in customer service were very nice nad tried to be as helpful as they could My item didn t clear US customs and was returned to their warehouse without letting me know I had to email them to find put what happened I asked for a refund and i only got a refund for my items and not the horrendously expensive shipping to Australia Apparently they can t refund me the whole amount including shipping is that it goes to the couriers Far enough but when my package is returned not to my own fault and it dosent even leave America I should get that cost refunded So I m put nearly 40 for an item I didn t even receive and shipping that wasn t even used I m very disappointed and upset Feel like I ve been scammed