Paleoridgeraw Reviews

This food made both my dogs sick

This food made both my dogs sick - one was unwell for 2 days - avoid

AVOID

I worked for this company for all of 3 weeks During the interview I was told the hourly rate was lower than what was advertised on the application and the hours were also different to what I was initially told but I just went with it and was grateful to be hired I was told I d be on a 3 month probation Quite a few times myself and others were sent home anything from 2-5 hours early as we had finished what needed doing and told there was no more work for us on that day We were also told we either would not be paid for the hours we missed out on or they d use our holiday allowance neither of which were fair They refused to let me sign a contract after asking them multiple times to be given excuses such as all the paperwork is packed away at the moment or we are waiting to do everyone s all at once not individually and would not give us a payslip with a breakdown of the hours we were paid for which I was never given Then myself and some others were pulled aside to be told we had not passed the probation period and were no longer employed When I pointed out that I was told it was a 3 month probation period it was simply shrugged off with a well you were meant to be told it was 3 weeks with no remorse or apology You are given ridiculous deadlines and blamed for their loss of profit as well as being spoken down to by management daily In the short amount of time I was there I experienced just how unprofessional and unreliable this company are

Delivery is not on time Frozen raw

Delivery is not on time Frozen raw food The DPD box label is clear that parcels must be delivered in the same day Unless boxes manage to keep -18 C is governed by the Quick Frozen-Foodstuffs England Regulations 2007 24hours delivery should not be the option especially most people tend to re-freeze the product DPD is also not using temperate controlled vehicles for deliveries This is highly dangerous and unsafe for consumption We did not accept the delivery and requested refund - not a surprise the company doesn t want to initiate refund We will contact now the Food Standard Agency

Very poor customer service

Food is OK I feed raw for over 10 years I use paleo ridge for sometime now I just ordered some new mix and it made 3 of my dogs very sick I tried it several times and definitely it s the mix Very poor customer service very difficult to return won t be buying from them anymore

Shame that Paleo ridge services and

Shame that Paleo ridge services and customer care isn t the same anymore It used to be much better before Delaying orders many times package arrived damaged and dog raw food is melted I hope they understand that exposed melted raw dog food can be fatal The simple answer I got from them is that the will collect it back and issue a refund They didn t really care if the dog has enough food or not I didn t even get any refund They don t answer the phone during working hours and they don t respond to emails Really really disappointed with this poor service

Really disappointing

Really disappointing We have yet again been let down with no effort from Paleo ridge to rectify When food is out of stock or their subscription model fail you are left in limbo Really sad as we thought we had found a great company

Reading reviews I m glad I ve never

Reading reviews I m glad I ve never ordered from them but unfortunately I ve some how subscribed to emails and although I ve unsubscribed so many times emails keep coming I can only imagine what a shocking service they supply

Terrible packaging

Terrible packaging The raw meat is packed in a paper box and as soon as it thaws out the paper disintegrates leaving blood oozing all over the fridge