Panamajack Reviews

Never buy - arrogant customer service

Recently purchased Garnock Igloo black shoe hoping for a quality product considering how much they cost The shoe looks beautiful However upon wearing it s clear that the right shoe is bigger in size You can clearly notice that the color of sole is also different to the extent they look completely misfit Contacted customer support only to get into argument that there can t be manufacturing defect and if unused return for refund No attempt is made to understand the problem which indicates that Panama Jack is least interested in improving their products It s a pity that the shoe is on the way back as a return

Bought a pair of Panama Jack boots two

Bought a pair of Panama Jack boots two winters ago with a regular wear yet not daily I believed to invest in a good quality boot that would be durable and last for many years but I was very wrong I just found myself with soaked feet during a rainy day and just then noticed that BOTH soles were literally cracked in half Considering the price 200 this is completely unaccepteable and shameful on their part And after reading the other reviews and their bad customer service of not taking any responsibily or not even caring about their own product I am not expecting to hear back from them at all Do not buy anything from them if you believe you are purchasing good quality and do not be fooled by the design of the shoes it s truly s t

Awful exchange policy

Bought a 46 hat online it was too small ordered A large need an extra large They want me to pay 4 95 shipping to credit my account and then I should re-order the hat so I say you They are the most unreasonable Customer service department and especially the woman that answers the phone

They jack up their regular prices so

They jack up their regular prices so they can put things on sale at a discount This is a very dishonest company

Would not recommend

Would not recommend Definitely do not buy boots from them if you live outside of Spain I bought in Barcelona after being told by friends how good the quality of these boots were I ve had them just over a year and worn them less than 20 times before the stitching on the back of the boot ripped I ve contacted customer support and becuase I don t have the receipt they are unable to help me I ve done the most I could showing them credit card history of the purchase The only advice they offered is going back to store I bought them in which is unrealistic since I live in the states Save yourself 250 and don t buy boots from here Quality is just not there for the price point - especially as they position themselves as premium brand In fact I probably wouldn t buy them even if I lived in Spain as they barely lasted a year

Customer service is shocking

They refuse to accept a return Even though they had accepted it on the site Everything you read about their customer service is true The boots are far too hot my feet were boiling alive I ve just read up on the Spanish Right of Withdrawal Derecho de Desistimiento and they re in flagrant conflict with it

Absolutely underwhelming

Absolutely underwhelming Do not order there Would not accept returns although ship back well within the 30 days they claim No stuck with two pairs of shoes for over 400 which do not fit

Expensive but poor quality

I bought a pair of quite expensive Panama Jack boots recently After wearing these for 20 of 30 times the soles start to crack Unfortunately the manufacturer does not wish to reimburse me for repair