Pandadrum Reviews

Superior customer service with Sara

Superior customer service with Sara I sent an email regarding a missing item from our order and had an answer and a solution within minutes We will be back Love supporting small businesses

Customer service very impressive

Customer service person Lucy was exceptional She was quick to respond to all my questions and e-mails I was very impressed In this day and age of no call backs and getting lost in the shuffle this company stands out I will be back in the future Thanks again Brenda Fore

Very impressed

I m very impressed with the quality of the drum and just as important the customer service They are very communicative helpful and transparent Would not hesitate to recommend them

My Panda Drum was a Xmas gift to my

My Panda Drum was a Xmas gift to my daughter She s 60 years old and has started going to drumming get togethers She loves it I wanted her to be happy with her present She was more than happy She just burst into tears and cried It was the best gift I could ever have given Thank you Panda Drum

Too Notch Customer Service

There was confusion in my order my fault Panda Drum corrected things for me immediately In addition they replaced a damaged part instantly Their customer service is top notch My purchase was a gift and the recipient loves it

I had a Panda Drum delivery issue

I had a Panda Drum delivery issue I emailed Lucy Villa and she arranged to have my drum delivered the next day The Panda Drum is well made and the sound it beautiful and relaxing

Customer service was exceptional

Customer service was exceptional Received drum in a few days after ordering and unfortunately the zipper on the protective cover was broken Called cs and no questions asked replaced immediately Thanks again

I couldn t be happier

Initially I had a problem with the shipping schedule but Margarita a Panda Support Manager addressed my concerns and continuously kept me informed of my Pro drum s whereabouts until I received it She then wrote again to ask whether I was happy with my purchase and to solicit any constructive criticism I might have had I can say that I believe the drum to be worth what I paid for it and that Panda s customer service is some of the best that I have ever received whether from a company abroad or locally