Panoramic34 Reviews

Poor service at the Panoramic

First visit to the Panoramic and was most underwhelmed with the service The food was okay We both had pork cooked three ways followed by cheese and biscuits 55 each excluding sides We ordered cocktails on arrival which didn t turn up I had to ask for it again after our starters arrived We also ordered a glass of English sparkling wine and a bottle of Cabinet Sauvignon Not once did our waiter pour any wine It was left for me to pour it myself never had to do that before Final bill 241 34 for the two of us I d like to say something positive about our experience but sadly I can t

Uncaring Company

Having lost my sight over a period of time I forgot a gift card for Panoramic34 To help me a friend started sorting things out and found it In response to a request to treat this as an exceptional case the answer from Sean Quirke Operations Manager was After a period of time we destroy gift cards completely for the purposes of our accounts He didn t wish to give the name of the company or anyone senior to him So this expensive gift was only a gift to the owners of the company Unkind and uncaring company Go elsewhere

Out of date voucher

Had a voucher for 60 Serious ill health caused us not to be able to go and use it linked with their Covid closure They will not do anything to help A nasty attitude to the disabled Avoid and certainly NEVER give anyone a voucher because if anything goes wrong they will not help but will add your gift to their profits

Disappointing Second Visit

This was our second visit shown to our table the chairs are very heavy and no assistance was given to pull one out to help us they are low at the back and we had to put our coats at the back of the chair needless to say our coats kept falling on the floor Napkins on the table which we had to undo ourselves and pour our own wine and waterWe were given 3 menus la carte lunch menu and tasting menu we were told order from any menu but we both had to eat from the same menu the tasting menu would take over 3 hours and would be too long for the time they were open We ate from the la carte menu we ordered langoustine with ravioli and king scallop the ravioli pasta was as tough as old boots and rubbery no filling in one at all I told the waitress and she said it was meant to be al dente I showed her how rubbery it was she took it away and offered another starter which I declined Both had Dover Sole as a main course this was rolled in breadcrumbs and deep fried with mash potato it was like a deconstructed fish pie tasted OK but nothing to rave about We decided not to have anything else as we were both unimpressed we paid the bill and the 10 service charge and also were charged for the rubbery starter We won t be going back

Damage to my coat in their cloakroom

I checked my brand-new pristine coat into the cloakroom and when I got it back it had an ink stain on the arm I complained and was told to email Sean the Operations Manager I emailed Sean asking if Panoramic 34 could cover my dry cleaning bill to try and salvage my coat A few days later I received a very blunt response from Sean stating that they don t accept any responsibility for a persons belongings when they are left in the cloakroom and as a result they wouldn t compensate me for my dry cleaning bill He ended his email I am sure that is not what you wanted to hear but that is our policy Surely they have a duty of care when looking after a patron s belongings Afternoon tea was distinctly average and overpriced Overall very disappointing both in the setting and the service

Disgusted

Didn t even get as far as dining here Just tried to book the Luxury Afternoon tea which is 50 per head to start with so expect a little bit of a quality service when booking didn t think that was too much to ask First time tried to call ringing and ringing Tried again and waited 10 minutes for someone to answer No apology no thanks for your patience nothing Started to taking my booking to then be told just going to pop you on hold as I have guests in front of me Excuse me I have been trying all morning to get through all morning and now you want to prioritise people that have come along after me I m actually glad this happened it was fate as far as i can see as I have read through the reviews and the place has clearly gone down hill since my last visit

Food was cold

Food was cold very bland and a overall bad experience We left before half way through the courses on the tasting menu

Amazing views of Liverpool

Amazing views of Liverpool Very nice foodStaff very good as well Good service You need to book in advance Always busy Well worth a visit

Great place to eat with superb views

Had a great meal yesterday evening while watching a lovely sunset from the restaurant Whilst the portion sizes are not huge the food looks and tastes wonderful Our Italian waiter Alex was also really lovely Great place with superb views Always a pleasure to visit