


Based on authentic user experiences
Kate Cevora
6737 reviews
N/A
5 months ago
Poor customer service and false promises
I purchased a sherpa jacket in the black Friday sales I chased after a week to see when it will be dispatched I was told it would be that day 1 week later still nothing so chased again only to be told there was an issue with their stock and that they didn t have any so issued a refund A few days later their website showed stock Some one messaged and said they would look into it and come back to me Still waiting Very very poor company zero customer service and empty promises
Ewan Tuohy
6737 reviews
N/A
5 months ago
Extremely poor service from start to
Extremely poor service from start to finish Ordered 3 items from Paria and the sizing was terrible so wanted to return and refund Process from ordering to getting a refund took 5 months and around 13 chaser emails and no real apology was ever given I do not recommend
Tammi Cattell
6737 reviews
N/A
5 months ago
A-W-F-U-L
Still waiting for the order They can not give a refund for some reason until the order has arrived 3 MONTHS and I keep waiting Customer support responds in 1 week sometimes less but sometimes doesn t respond at all you have to send several emails UPD I consider them SCUMMERS DON T DEAL FOR ANY REASON They stole my 30 and stopped responding to my emails UPD2 It has been 5 months of nothing I contacted them again It will be my 21st email or so UPD3 I finally received my refund without a shipping cost for some reason
Tammi Cattell
6737 reviews
N/A
5 months ago
Poor
Very poor I ordered a cycling shirt It never arrived After a bit of chasing I did manage to get my money back
Tammi Cattell
6737 reviews
N/A
5 months ago
Poor Customer Service and Stock Management
Really liked the look of their jerseys but out of two I ordered one they told me actually wasn t in stock after I paid and the remaining one that was sent out was totally different to what I ordered It took days of back and forth to get a return label and then randomly one month later they sent me the correct jersey assuming I still wanted it Now I ve waited weeks to get a return label for the jersey and they still have my money Customer service hardly ever replies to emails
Dean Bonas
6737 reviews
N/A
5 months ago
Terrible Returns Customer Service
Terrible Returns Customer Service - you d think a simple return would be easy enough No - over two months and they ve still not returned my measly 16 for a product that was frankly terrible in quality I wish I could forget about it but something didn t sit right with me from when I started the returns process and low and behold that feeling was justified They are a company that clearly stick all their money into social media to look like a professional diligent and competent organisation yet when you dig deeper there s about 4 or 5 people who are ordering cheap gear and selling it for cheap prices hoping no one will care Stay away and block their adverts
Tammi Cattell
6737 reviews
N/A
5 months ago
Ordered 20 11 2023
Ordered 20 11 2023 No order confirmation Due to giving the wrong email However DELIVERY ADDRESS WAS CORRECT Yet still goods not delivered 89 taken from my credit card on 25 11 2023 No delivery 13 12 23 still no confirmation of delivery or expected delivery date yet company has informed by email of the incorrect email address and updated error Awaiting resend and expected delivery date
Daniel
6737 reviews
N/A
5 months ago
This is my second review
This is my second review STILL THE SAME ISSUE Absolutely terrible service if you don t wish to have a headache and stress avoid this Company Spent 89 on a Christmas gift awaiting the cycle top Lost with delivery service Still no replacement sent Lucy the person dealing with it writes in her email of the amazing service they provide She doesn t understand that amazing service is actually receiving the goods Clearly a few issues in basic understanding Need I say more Education remains waisted on most I think reading the reviews on this page gives a general understanding of the company s extremely poor service levels CLEARLY I AM NOT ALONE They clearly have an unrealistic view of the basic meaning of the word GOOD
HC
6737 reviews
N/A
5 months ago
Simple just don t purchase from this
Simple just don t purchase from this company They simply just want you money and don t care about anything else They big themselves up on services that are simply not worth a one star Useless No reply no refund absolutely rude Stay well clear
Lester Stoddard
6737 reviews
N/A
5 months ago
Really hard to exchange a product
Really hard to exchange a product You have to contact them to get a return form they don t respond so stuck with a product that doesn t fit No option to select a return online or a retried form with the item