Parkvets Reviews

If I could I would give no stars

If I could I would give no stars Awful terrible and treating pets as money making machine In hindsight I would do everything differently - I would insure my cat for larger amount I would take her to another hospital I would be more assertive when taking to park vets but here we are It was my first experience with vet hospital and how everything work - the stress of having injured pet financial pressure when vet hospital texts you extortionate bills every day 2500 insurance money was gone in 3 days without any treatment - just xrays boarding and pain relief Why why you didn t send my cat home if she needed cage rest releasing her only on the day then every penny was spend When insurance money was gone the price of operation on leg fracture was changing by the minute from 2k to 5k and no one would confirm the price And the last straw was the nurse saying If you don t have the funds what is the point Decision to put down my young cat is still haunting me and I will regret it all my life And the fault is yours Park Vets Evil just evil I will be sending a complaint to BVA

Traumatised by their treatment

i found a parakeet on the duel carriageway it was a live and didn t resist to me picking it up i don t know how long it had been there but its heart was racing i got the bird home offered it some food and water and space the bird was calm and built trust with me really quickly it came out of the blanket i used to pick it up and tried to fly off my kitchen worktop to land on the floor i could see it had hurt its left wing the bird did not squark attempt to bite me or anything and was very calm in the car when i took it to park vets to see if the bird had a broken wing at the time i was grateful they were open gone 10pm at night when i got there the bird was taken away from me i wasn t allowed in the examination room and some time later i was told the bird had a bruised wing would take months to recover if it did but had no chance of survival and was in a lot of pain and had to be put down i wasn t convinced and asked to take the bird home i was told there was a wild life specialist present and they said the bird won t survive it was squawking and in a lot of pain and it will have to be put down i was full of unease unrest and still not convinced i tried again to ask for the bird back but they refused I left and got home and still felt lied to and couldn t believe that a bird so calm with me was squawking and screaming with them so i called around midnight and they told me they had put the bird down i felt quite distraught at the thought of a healthy bird being put down I spoke to a few people afterwards and they all replied i should never have taken the bird to a vet particularly this vet as they are known for putting healthy birds and animals down I don t have a pet yet and so i had no experience of this establishment but i am so saddened that i wasn t allowed to take the bird home and care for it myself If it was going to die anyway somewhere where it seemed more relaxed would have been preferential Now i will never know and it haunts me that i played a role in killing what may have been a healthy bird Suffice to say if i ever do have a pet in the future i shall not be registering here I get it was a wild bird but to not give me the person who took time out to save the bird an option or the opportunity to take on a responsibility was really unethical

Our dog was dying but the vet couldn t tell

It has taken me a while to write this review as I have been so distressed by what happened to our dog We took George to Park Vets hospital on the 27th Dec 2022 as he has no colour in his gums panting and showing signs something was clearly not right The vet was saw wanted to refer us to Fitzpatricks as they thought it might a spinal problem and we were to take George our dog home and wait to hear from them We went home and George had passed away within a couple of hours It was so traumatic I cannot believe they could not tell that he was dying I would never use them again they are over priced and charge a fortune for emergency appointments

F a o Parc vet care

F a o Parc vet careAs a person whom has brought her pets here for treatment numerous times I will not be a in need of your services again in the future On the November - - - - I received a phone call from Helen Redfern Dr The conversation was the usual you would expect from the practice but this particular day was very unusual This individual was referred to as this lady when I needed to put the conversation on speaker so I could confer with my daughter in Law and when this person heard this reference to herself she took much offence She said to myself You know damn well that my name is Helen and do not refer to me as this lady I would never accept being spoken to in this manner by anyone never mind the Manager of a Veterinary practice that is surely supposed to be well-versed in communicating with anxious pet owners If I had spoken in this manner to any of the staff there then I m sure that it would not be tolerated There was absolutely no need to be so rude and to have the bad attitude towards me Professionalism went out the window I m afraid and I felt so upset at the time that I knew I needed to write down what happened so I could email when I was able to I also have a recording of the conversation as it happened at our family business where calls are recorded automatically It is a real shame that this happened as it has ultimately lost you my business and surely incidents like this do not do much for your reputation either I would indeed encourage some customer relation training and hope that me voicing my concerns will prevent further upset to your customers in the future Yours sincerelyKaren

Utterly appalling service from Park

Utterly appalling service from Park Vets - our cat had urgent blood tests and despite calling the establishment to find out the results it took 4 days after they received the results back to actually take the time to review them All the while our cat was critically ill with kidney failure How on earth can they be allowed to practice

Don t expect them to care when your dog dies it s your problem

Our female dog aged 11 died suddenly at home of a heart attack In a state of distress and upset we called Park Vets in Sidcup expecting them to come out and collect her but were told that they did not do home visits and that we would have to bring her in Our dog was a large dog weighing nearly 40kg and was starting to lose body fluids When we said there must be a better solution the receptionist gave us a number for a pet taxi but cautioned us that they might not accept a dead body In the end we had no option to carry our dead and decaying beloved dog to the car and drive her to the vets all the while she was leaking bodily fluids This happened on a weekday at 3pm in the afternoon not during the night or on a weekend etc Despite complaining to the Practice Manager and Park Vets parent company they have refused to say sorry The absence of any protocol by this vet practice to provide a facility to collect large pets that die at home is quite unbelievable We have spent literally tens of thousands of pounds on vet treatment for our animals at Park Vets over the years yet when we needed them most they were not there for us Absolutely disgraceful service We have moved our other two dogs to a smaller independent vet practice Shame on you Park Vets What if this had been an elderly person who s dog had died that did not have a car Shameful

THEY WILL KILL YOUR PET

IF YOU WANT TO GO BACK HOME WITH YOUR PETS DON T GO THERE They only want money especially if it s an emergency as it was for me Took my beautiful cat for a C section and they didn t do ANYTHING until I paid 4000 Plus they later told me that they could have only done an injection but were scared of harming the kittens when I had told them that the priority was my cat Afterwards they told me she could come home only after 2h from the surgery and she DIED after 3h we came home Already physically and emotionally destroyed for my baby s loss I asked them to help me with the 7 kittens I was willing to pay and they told me that one of them had to be put down for a broken tail and that they would NOT help me with the other s unless I would give up their ownership Why was that the only way you d help Maybe because they were 7 healthy pure Siamese kittens huh When I complained about all of this I was basically told that it was my fault she passed away because I hadn t spayed her They treated us without any respect or empathy or anything like that Guys PLEASE don t go there I don t wish to anyone the pain that many Park Vets clients felt the pain of losing a pet because of them

Willing to use scare tactics Lie No Concern for you animal only money

After taking my cat here for a skin problem allergy seeing two vets from the Chislehurst branch over a few month period following vets recommendation dietary food etc took my cat again due to his skin The vet was not the person I booked she said he was seriously ill i said with what she repeated he is seriously ill I said he is eating drinking going a toilet she said he had lost weight Alarm bells was ringing when they wanted 1200 I only had half today I said she suggested I put him down as It would take me a few days to get all the money I told her you are just trying to extort money from me your lying Left the vets with my cat I also took my cat a few days later to a charity organisation they gave him meds confirmed he had not lost weight solution I did on his skin now he is back to his old self within two weeks I made a complaint but the same old chestnut protecting themselves business money

I ve been with Park Vets for several

I ve been with Park Vets on Sanitorium Rd Cardiff for several years but since they are no longer an independent you don t see the same vet twice and it would seem they use locums who are newly qualified and pretty inexperienced Our Yorkie has been extremely itchy for several weeks I brought her to see 2 vets and a nurse only to be told by one vet that she may have warts No elaboration Whilst making another appointment with a nurse for an anal gland check as I thought this was making her itchy I asked another question to which the receptionist replied that I could only ask the nurse about the anal glands and if I had any more questions I would have to book in with a vet I agree with other reviewers here that it would seem that they are absolute money grabbers I took the dog to an independent vet on Penarth Rd who don t use locums meaning you do see the same vets which naturally means they are more invested in the well being of your dog and even though I told the vet I didn t think she had fleas she nevertheless did a thorough check and turns out she did have fleas When I asked why I hadn t noticed them she said you need to know where to look Park vets didn t once do a flea check Shouldn t this be a basic standard check when you say your dog is itchy I feel that I paid Park Vets lots of money for nothing I do have to say though that the nurses physios and receptionists at Park Vets have always been professional and lovely Shame I can t say the same about the vets who are employed by a company who have strict policies and whose main policy is to make money I have had my dogs medical records sent to the new independent vet practise