Based on authentic user experiences
Christopher Moore
6730 reviews
N/A
6 months ago
Unethical Company
Me and my girlfriend signed up for this health insurance 1 year ago we kept it for that entire year When we signed up we were told that only sometimes we would be requested receipts for proof of what we used the insurance from Ecerytime they requested we sent them the proof and receipts and doctor notes and every single time it got approved But once our 1 year came up they then send a mass message out to us that they wanted all other receipts from 1 year ago that they never requested to begin with This was easily a dozen or so receipts and doctor notes Which ones Who knows they were 1 year ago and of course we didn t still have them According to their terms and conditions and policies on their own site they can request those documents within a reasonable time which 1 year later is not considered a reasonable time They kept charging us for our monthly insurance but would not let us use it until we submitted those documents making us pay for a service we can t use which is also illegal I talked to them multiple times about this explaining the situation and every single time they said they would send it off to another department to let them know and get back to us Never did we hear back from them we followed up multiple times and everytime it was like they had no idea what we were talking about Having us explain it all over again and to wait while they send it off to the relivent department again To again never hear back Weeks went by and we had enough so we told them we want our insurance cancelled and they refused and said we had to fill out a form and send to a specific email so we cancelled our cards on file with them so they cant charge us ir try to charge us for all the claims that they should of covered We signed up with a new insurance already and will never be using this one again they are unethical and their organization is horrible It took us 3 months to even get signed up with them as they would make appointments over and over for us to show up to to get our insurance And nobody would show up We would call and nobody would answer we would send emails and no responses For months It was extremely hard to get them to take our money in the first place so that should of been the red flag of how poorly ran this company is What is sad is we referred multiple friends to this insurance but since these issues we have let them know and they also have cancelled We kept all receipts and doctor notes for 30 days in case they asked Anytime they asked Was within 24 hours But then came at us asking for receipts from 1 year ago That is unreasonable And against their own terms and conditions Beware of this company Amazing concept but could not be executed more poorly
Jo
6730 reviews
N/A
6 months ago
Worst company ever I would stay away I
Worst company ever I would stay away I only have problems with them They are complicated refused to pay my wife hospital bill for months asking always for more info until the hospital gave them a letter that ALL insurance in the world accepts there billing except them They finally paid after months It s like that EVERY time I need to get paid back They ask for to much info they are awfully Hassle free my ass Worst of all They are inflexible Service is terrible They made huge errors ony bills Charging me with errors after errors Went to the US terrible service took 1 month for the insurance to work The got out of the IS they still charged me over priced fees Took months to correct Stay away
ritAmad
6730 reviews
N/A
6 months ago
Pros and Cons Mostly positive
Pros - The policy of PassportCard is straightforward to use - Claims are usually tended to quickly - Customer care is speedy and responsive - The coverage is comprehensive Cons - You can t see how much is topped up in the card - The card itself tends to become unreadable quickly I am on my third card and it already doesn t work on some POSes
Lottie
6730 reviews
N/A
6 months ago
Good insurance but has become too expensive
I joined PassportCard because I was unhappy with my previous expat insurance I was drawn to PassportCard because they provide you with a credit card that allows you to pay directly for medical treatment It was a relief that I no longer had to wait months before I got a reimbursement as was the case with my previous health insurance As I was staying in Zimbabwe I was also glad that PassportCard allowed me to visit private hospitals The customer service is also very reliable and helpful Unfortunately though their premium has gone up and what was once an expensive insurance has now become unaffordable to me I have therefore had to make the decision to go back to my old insurance
Raziye Amiri
6730 reviews
N/A
6 months ago
A customer of 2 5 years
Fast smooth and hassle-free claims with top-notch customer service The only drawback is the high monthly premium but they cover many things
Laurinda Banze
6730 reviews
N/A
6 months ago
my first experience was good
my first experience was good I took time to understand the procedures but at the end everything was good I appreciate your assistance
christopher chamberlain
6730 reviews
N/A
6 months ago
Easy to use and customer service was on
I have had only the best experiance being PassportCard customer Their card is really great solution when I used it it worked smoothly I am amazed how great insurance company be I don t have to care about claims invoices and all the documents at all anymore In customer service everyone are very friendly and always take care of you My friends recommended to get this health insurance and they were abosulety right best health insurance you can get
Christopher Chamberlain
6730 reviews
N/A
6 months ago
Thank you
Easy to use and customer service was on point
Danny Verycamp
6730 reviews
N/A
6 months ago
Exceptional service
Always offering a great customer experience - thank you It is really nice to know there is always someone on the end of the phone who can help
jack chan
6730 reviews
N/A
6 months ago
Good customer service and good
I value the service very much They are always very helpful und there when I need them Keep it up Passport Team