Passportforpets Reviews

Do NOT use this company to transport

Do NOT use this company to transport your Pets If this was the last pet transport company on the face of the planet I would rather build a raft for my dogs and row them across the Atlantic myself than entrust them to the care of this company It is important to note from the outset that Passport for Pets is owned by the same man who also owns a company called Airsupply Shipping Agents which I later discovered has a number of negative reviews from pet owners I consider myself very fortunate that I was able to terminate my dealings with this company thanks to the owner slamming the phone down on me in a fit of rage when I was trying to make a credit card payment to transport my dogs from the UK to the States I first got in touch with Passport For Pets back in April of this year After several emails back and forth to Tamara who was always polite she informed me she would only answer questions about the process if I paid a 250 pound deposit I would not have emailed so many questions if they had just provided all the information in the first place Tamara was competent through the rest of the process When my payment was due I was assured twice by both Tamara and her colleague that I could use a credit card via worldpay I also signed a form at the beginning of this process where I had the option of choosing to pay via this platform However on the day the payment was due I got an email from Tamara that informed me because of the amount involved they could no longer process an online credit card payment and wanted me to pay by bank transfer I called the company and unfortunately encountered a man Ian Seeley the owner of the company who was rude obnoxious angry sarcastic and patronizing He became belligerent when I asked about his apparent reluctance to accept a credit card payment and he shouted at me that he had to pay 125 pounds out of his pocket and then seemed to imply that he would have to pass along some of that cost to me I told him I was fine with that whereupon he then very angrily told me that by law he was required to inform me that he could not ask me to cover his processing fees I then asked him So by law you are not allowed to pass your fees over to me but isn t that actually what you are doing Whereupon he shouted at me repeatedly We don t need to do this and slammed down the phone It would seem his response is somewhat unhinged and made me wonder more about the integrity of this company which then led me to discover that this is an extension of Airshipping Supplies whose expertise is in custom packing of export goods and unrelated to pet transportation It was then that I discovered several negative reviews for Air Supply Shipping Agents including one that mentioned an owner s pet parrot dying while under the care of Passport for Pets I think most pet lovers would not entrust their pets to any company who had even one pet die while under their care it is simply one too many As far as all the positive reviews posted for Passport for Pets I can only assume that none of these are because of the owner s competence but rather despite his gross lack of empathy professionalism and character Obviously since I have no experience thankfully of this company actually transporting my pets I can only say if the way the owner treats his customers is any indication and I think it reasonable to assume so of how he would care for their pets then I would never ever entrust my pets to a company like this whose owner displays such a flagrant lack of professionalism competence respect empathy or kindness In response to some of his negative reviews the owner maintains online that he is a proud member of IPITA but I could find no mention of either of his companies on IPITA s list of members which in light of my recent experience is not at all surprising I would advise any pet owner who is looking for a company to transport their pets to find one which is a member of IPITA