


Based on authentic user experiences
Bea Rosendale
6732 reviews
N/A
8 months ago
Support is good but the service is trash
Support is good but the service is horrendous No communication no updates no insight Had I known the awful turnaround times I never would have purchased the items from The Outset
Roland
6732 reviews
N/A
8 months ago
Lost package
Had them ship a package from an us-based e-commerce to Europe After three months the package was then found to be lost The best they could do was We ve investigated your shipment and found that while there s a small chance it may still be in transit we believe this parcel has likely been lost Regrettably we are not able to provide a resolution in this situation A for effort F for delivery
Nicolas
6732 reviews
N/A
8 months ago
Absolutely horrific experience
Absolutely horrific experience Obviously the vendor of the item purchased uses them for a good reason problems seem less for vendors but the shipping process has been nothing short of terrible Delivery estimate provided was completely inaccurate Tracking data provided was either completely false or contained an error which Passport Shipping has refused to remedy to be clear - tracking data purportedly belongs to USPS but when it is entered into USPS website directly a message comes up saying there is no data available - Passport s own shipping portal has not provided any updates for many days now Have been emailing with their customer services back and forth and only get very very vague answers that seem to suggest nothing but just wait as a solution What adds to the frustration is that I ordered another item online from a vendor also in the US on the same date who shipped directly through USPS themselves and it has already arrived I should also note their customer services person also seems clueless as to their own employer s complaints process and was not able to provide me with any information on how to escalate the issue So therefore I have no choice but to take things into my own hands TL DR - DO NOT USE PASSPORT SHIPPING AVOID AT ALL COSTS
Goran Petrovic-Poljak
6732 reviews
N/A
8 months ago
No service at all
No service at all They should close this Company Dont use Them
Iveta G
6732 reviews
N/A
8 months ago
it s been 2 months since my package was
it s been 2 months since my package was supposed to arrive and all i am getting is what i can already see myself Crossing borders now I just want my product and a sum of money back tbh What a scam S h i t delivery service overseas
Ian Weston
6732 reviews
N/A
8 months ago
Horrible experience
Horrible experience I am located in Germany and ordered some lps in USA from a professional store I asked them to ship by UPS but they sent by Passport Passport Tracking shows the packet should have been received by Deutsche Post in Germany but Deutsche Post doesn t know any packet with the Passport tracking number I am still waiting for the delivery since more than 7 weeks
Phillip Mckenna
6732 reviews
N/A
8 months ago
Poor service and delay
Poor service and they are not delivering on the promised delivery date If you are ordering with Passport expect a 1-2 weeks delay
Ersan Vugdalic
6732 reviews
N/A
8 months ago
Premium service camon
Premium service with rather high shipment expences can t track their own package The first shipment kinda lost second is delaying no precise information about delivering Worse than 20th century
Gail Griffiths
6732 reviews
N/A
8 months ago
worst delivery service
Unclear and slow updates Asked for more details about my address and when provided they sent back my package I think they phoned me but caller ID stated it was a scam call On the phone call they demanded my address without explaining who they were and why they needed my address Overall bad service and never delivered my package
Jonathan Goh
6732 reviews
N/A
8 months ago
Very slow
Bought a product from the US to be shipped to Australia The shipping is the slowest I have ever encountered Slow and unclear updates on the website I will be recommending to the seller to stop using Passport