Pathlightmgt Reviews

Pathlight has not done us right for the

Pathlight has not done us right for the last 5 years we ve lived in their home in Colorado Springs We were told our new house would be ready to move in on June the first 2019 so we packed up everything we moved from Arkansas to Colorado Springs only to find out that the house was a wreck and no way to get ahold of Pathlight They never have any contractors in your area they don t have any employees that work for them so they try to hire handyman and subcontractors unlicensed and all you ever end up with is hack jobs you will spend all your time chasing these contractors they actually threw a refrigerator down our staircase Pathlight has been bought out by Blackstone America s largest consumer renting company and we were told that they were going to start hiring their own maintenance employees so they could have more control over the work being done I became wheel chair bound in March so we were seeking a new home So we called pathlight and talked to our home partner which was Ricky C and Ricky C said we could get an early termination and switch to a different home on one level ranch so we looked and we found 1 that was Ada compliant and we put in for a transfer we were supposed to move in April 19th 2024 we went and looked at the home way before we signed the papers and it was a mess but we were told that it would be brought up to code and brought up to a standard that was livable However it is now almost June and this home has been damaged more than it has been fixed The fake grass in the front yard has been destroyed because their contractor that they hired dropped a gallon of paint and just walked through it tracking it all over the concrete and all over the fake grass and ruined it all This house has also had a many many problems from plumbing the needs addressed This house had no co 2 detectors no GFCI protection and no smoke alarms and they thought we were going to live in at that way We are still waiting for this house to be ready for us to move in too so in the meantime I m in a wheelchair trying to maneuver around my 5 bedroom 3 bath house full of nothing but boxes because Pathlight told us to pack up we would be out of this house by April 19th not true I would not recommend pathlight to my worst enemy Rent from anybody else but Pathlight if you have any common sense rent from anybody else We told pathlight we had a leaky roof it took them over a year to come and fix the roof and all the windows leak and they said well we re not going to replace your windows because you moved into it with that condition That is the reason that we are waiting for this house to get ready and me inspect it before we move into it If you re dumb enough to rent from pathlight you d better be smart enough to look at it before you move into it because I guarantee if you lease it unseen you will not be very happy With the amount of rent they charge you will never get your maintenance request completed do your research they have 1 000s bad reviews Currently we are still waiting for our home to be completed the utilities have been in our names since April we re currently have utilities in 2 homes and currently we have leases on 2 homes but yet we can t really live in any one of these homes because the 1 that we rent now is full of boxes and I m in a wheel chair

Pathlight Property Management warning

I am writing to express my utter despair and frustration with Pathlight Property Management which has been acquired by Blackstone Despite their promises of transparency and accountability they have consistently failed to deliver on their commitments In 2019 I was promised that my home would be ready for move-in on June 1st but it was not even habitable The property was in disrepair and I was left to deal with the aftermath of a contractor s negligence Since then I have experienced numerous issues with maintenance and repair including damage to my home and unlicensed contractors The company s lack of transparency and accountability has been frustrating and I have lost confidence in their ability to manage properties It s as if they are more interested in fighting legal battles with their tenants than actually fixing the problems they created Recently I was promised an early termination and a transfer to a new home that was ADA compliant but it has not been prepared for occupancy The property is in disrepair and I have been forced to continue living in a substandard home Pathlight s handling of this situation has been unacceptable and I have had to deal with multiple issues including leaks damage to the roof and lack of essential safety features like smoke detectors and GFCI protection I am not alone in my experience with Pathlight Online reviews from various sources including Yelp Trustpilot and Revdex paint a similar picture of frustration and disappointment Tenants who have had the misfortune of dealing with Pathlight have reported similar issues including Unlicensed contractors causing damage to their homesLack of transparency and accountabilityDelays in maintenance and repairFailure to provide essential safety featuresUnresponsive customer serviceI urge anyone considering renting from Pathlight to do their own research and be cautious Don t be fooled by their promises of a seamless experience They will leave you high and dry just like they did with me I am at my wit s end I have filed complaints with government agencies and plan to continue seeking justice through legal means I hope that someone will take notice of the consistent pattern of poor behavior exhibited by Pathlight Property Management and take action to protect tenants from their predatory practices I am tired of being treated like an afterthought by a company that only cares about making profits I am tired of being forced to live in a substandard home while they reap the benefits of our hard-earned rent payments I am tired of being ignored and dismissed by a company that refuses to take responsibility for their actions I hope that my story will serve as a warning to others stay away from Pathlight Property Management They are not a reputable company and they will not treat you with respect or dignity

Zero stars

Zero stars We had an approved lease We had a move in date Only to be told a day before that the house had mold and your company cancelled our lease Very little consideration and even less compassion into how this affected our situation We had movers scheduled we had changed our addresses in everything we had utilities with stop dates current residences and start dates in OP we had current leases expiring we had our whole lives turned upside down in a moment s notice and your company and your representatives sent us a couple more listings This whole experience with your company has been an absolute nightmare This coming from a retired military member that has moved more than 20 times in 26 years of military service I was told to send you the security deposit within 48 hours to secure the property but your company can take 5-7 days to return it to me I have to find another place to live STAY AWAY from these properties

Maintenance has been a nightmare

Maintenance has been a nightmare Pathlight is slow to respond initially and even slower to get issues resolved Our AC wasn t working thankfully before the summer heat and it took several weeks and many technicians to get the issue resolved The septic tank needed to be pumped took over a week to get that done Now my oven has quit working I reported that on 6 27 and still waiting for a repairman to be assigned On 6 28 I reported that the upstairs AC unit was dripping water into the bedroom We are having to climb into the attic and bring down a huge bucket to dump daily sometimes more Repairman was a no show on 7 3 And it s not the first time we ve been no showed for repairs We pay too much in rent for this kind of poor service We love this house and do not want to move when our lease is up Pathlight please do better your tenants deserve that

STAY AWAY

STAY AWAY The service from Pathlight Management is horrendous Nothing gets done quickly because they bid out the work looking for the cheapest company to do it Most of the tech companies hate working with them as well It took 46 days from move-in to get a working oven That s just one of 6 issues from the get go I have a minor issue now and won t get service for more than a week since I put the work order in And by the way Pathlight is owned by Home Partners of America which is owned by Blackrock Explains a lot STAY AWAY

FRAUD AND WASTE OF TIME

This company is a fraud and continue to delay my inspection due to Work Orders I have put in three application on three different houses and they use the same language when it s time to move in and schedule the inspection we have work orders incomplete They just keep pushing the date out for move in until you get frustrated and then all of a sudden I get an email saying that the property has been rented It s all a scam no regard for time or energy or money STAY AWAY

Thieves and liars

When we started looking for a rental in Colorado Springs we found that Pathlight had a monopoly on them We read the reviews and thought there was no way all the negativity was accurate We were wrong Pathlight was quick to respond to us BEFORE we signed a lease but is the absolute worst in replying to maintenance request or even a call me text First issue the day we moved in we ran the appliances The washer had mold in it and the dryer smelled like fire after running it for a minute We told Pathlight to remove them and we would just use our own They said they would remove the washer and dryer but it had been over 3 weeks and they are still here They set an appointment and I took off from work to be here but nobody showed They have a 25 fee if I miss an appointment but no reimbursement when they missed it They closed the work order as complete despite the washer and dryer still being here Second issue we had a move in deal where we would get 1 2 month rent off if we moved in by the 19th of October We did that and saw it in the lease as such A week before rent was due they posted in the app that our rent was full price We reached out multiple times saying the price was wrong and to fix it They acknowledged that it was wrong and not to worry they would only take what they were supposed to Lies They took the full amount of a normal month When I asked them for my money back they said sorry through text I have asked them for 7 days now to call me and they still haven t I did get to speak to them on a maintenance issue and they transferred me to someone on the team who said they couldn t help me but said my stolen money was in a credit on my account That they wouldn t send it back They get to hold my stolen money and there is nothing I can do If you value your sanity do NOT rent from Pathlight

This property management is a nightmare

This property management is a nightmare They left us without heat for more than 7 weeks during a snow storm and told us to buy a space heater and they d reimburse us They sent an email acknowledging that they are afoul of the state s renters rights but do nothing to fix it If you call for help you ll get agents that send each other Zendesk notices promise to call back and then nothing I have spent so many days staying home for contractors for projects NOT to get fixed and hours on the phone only to get passed around with no solution When we ask for fixes they send unqualified contractors and we spend the day home waiting for them only to find out that they don t know how to fix the project they ve been sent for Here are just a few examples They sent a water heater repair person to fix the hot water and we sent photos and videos of the problem When the repairman arrived he said he doesn t know how to fix tankless heaters Why did we send the required photos and videos if they were not going to use them Any idiot would have seen that you need a technician who understands tankless heaters When we notified them that the basement outlets had no electricity they sent many electricians to fix outlets that had no electricity at least 4-5 of them looked at the problem explained some jargon and left with no fixes That took weeks to address For the fireplace they sent TWO contractors that said that the ignitor was broken and BOTH suggested just leaving the fireplace on all winter Who would do that That s dangerous These contractors are putting us in danger with broken electrical outlets and gas fireplaces I am convinced that they go to Craigslist to find the cheapest contractor When I asked to hire my own contractor for reimbursement after 7 weeks of hell about the fireplace they had the temerity to deny that request I will be reporting them to the state and have reported them to the Better Business Bureau DO NOT trust this company to take care of your family It s basically a fresh hell of endless powerless customer service reps who pass you on when you have a problem

I went to view 2 of their properties

I went to view 2 of their properties only to get there and couldn t get into the home they never responded to any calls or emails so that was my sign that they were a fraud so i will continue my search