Patientaccess Reviews

Great app seems to be becoming corrupted

Great app but seems to direct me to patients know best which via Apple download-I have apple devices-offers me them holding my passwords the app 3 days for nothing then a fee So what s going on Well I did get on to patient access by ticking not at this time Rather a strange state of affairs Does the NHS know what s going on with verification providers jumping it seems on a band wagon It also seems 3 health authorities are teaming up with patient knows best including my own

There is no success like failure

Once more I tried and failed to engage with Patient Access When I tried to sign in it informed me I must use a verifcation code which it sent to a mobile phone number I do not have a mobile phone so this man over eighty years old who has medical needs is excluded and no assistance let alone a solution is available Perhaps I will die wondering

UNFIT to process your data

As a company they are unfit to process personal data let alone special category data such as medical records They consistently ignore email communications including legal notices sent under the Data Protection Act and obstruct all efforts to contact them by telephone Meanwhile they continue to spy on you collecting and using your personal data without explicit consent You use their app and even open their emails at your own risk

Once A Good App Being Ruined

Who ever manages this program have ruined it by constant changes Latest brainwave to remove note to your Doctor box So now if you take a drug like Warfarin where you adjust your prescription requirements to reduce waste I now can t do it through the prescription request Put the note box back before Patient Access becomes redundant

Recurring cancer needs a scan

I have just been told by my consultant that my cancer has spread and that I will have another MRI scan to determine whether it is treatable Less than 24 hours later I receive an email from Patient Access offering MRI scans at affordable prices Is this coincidence

Absolute waste of space

Absolute waste of space AVOID Just made our data LESS secure by forcing us to go to some random authenticator app - ON TOP OF already demanding a sign-in number AND password AND keywords entry They won t even endorse a specific authenticator app - so you re on your own if anything goes wrong Usual lack of accountability Absolute rubbish and piss-take Can t make an appointment on the useless thing and not even a fraction of repeat meds on it Utter waste of time and resources Protect your data and sanity - uninstall the useless thing

Designed to deny access to patients

This app is clearly designed to make itself impossible to access to order repeat prescriptions Shame on you NHS

25 11 2024 - Robert Knight - Staffordshire

25 11 2024 - Robert KnightI am inundated with unwanted emails from Dr Sarah Jarvis and it is impossible to unsubscribe from them I am unable to log in or create an account or unsubscribe or contact them although I am repeatedly advised I have an account Any attempt at speaking on the telephone to this organisation leads to a vicious circle of their complaints web page This advises that they will deal with a complaint within 6 months As far as I can see they serve no useful purpose whatsoever Subscribing is a complete waste of time - please avoid them at all costs

Terrible system not working end up not see a doctor for months and go to hospital instead

I honestly find this system frustrating and confusing it does not work if you just need to book an appointment it won t work instead it send you to al the private and expensive treatment There is no more information about my health all disappeared the secretary at my doctor told me I can used a button on the bottom of the page that I cannot see at all my doctor surgery support to have their own website when I sign in it automatically send me to PATIENT ACCESS What access really if I need to see someone urgent I can only go to hospital such a waste of hospital time and really hard to navigate I have to call or go with my foot to the surgery to book an appointment A disgrace