Patientsknowbest Reviews

Patients Know Best - Customer service

I must say pleasantly surprised at prompt and helpful service received from PKB in trying to sort out technical issues encountered when trying to register with them Makes a refreshing change

Fantastic prompt service

Fantastic prompt service Everything I had asked for was done swiftly and correctly Tarra Hickson was especially helpful an asset to patience know best Thank you

PKB Experience

I have used PKB previously for a relative who has sadly passed away During the time her health was deteriorating blood tests were crucial to managing her condition Being able to view her blood tests the same day a blood sample was taken had a massive positive impact on getting her treatment amended following the blood tests I have now developed the same chronic condition which requires regular blood tests being monitored with my treatment and care plan being amended depending on the blood test results I am keen to manage my own health care as much as possible and being able to access test results enables me to do so When I was having trouble accessing the PKB site the PKB helpdesk and IT support desk have been instrumental in facilitating my access to PKB

Patience and Thoughtfulness

The patience and thoughtfulness of Tarra who guided me through a tangled mess of my and my wife s PKB records Never showing any sign of impatience she did very well

Hi had an ultrasound on the 28th oct

Hi had an ultrasound on the 28th oct after being reffered as urgent by my doctor Why have my results not come back onto patient knows best please

Really good way of receiving hospital appointments

Really useful digital way of getting and keeping track record of your hospital appointments My only observation about the information given to you is that it does not necessarily tell you how to contact the hospital to tell them that you cannot attend and need a to change the appointment Happened to me so I contacted PKB customer support by email late on a Sunday Early the next day I got a reply saying that PKB had been in contact with the hospital and they gave me the necessary number I m well pleased with the service

This is such an empowering system

This is such an empowering system Everyone should have it Seeing our own test results enables us to take action to improve our own health and save the nhs I really hope this gets rolled out to every person as soon as possible Thank you PKB

Ask and It s Provided

I had a slight problem with paperwork and having sent an email it was dealt with in minutes very successfully so I can t thank the hospital and the team enough What a wonderful service Ask and it s provided