Pavilion-restaurant Reviews

NEVER COMING BACK HERE

NEVER COMING BACK HERE Me and my friend came for New Year s Eve 2021 We booked a 9 30pm table they have a 2 hour limit on the table However booking a table at 9 30pm and getting kicked off at precisely 11 30 despite us spending HUNDREDS in there is a joke We purposefully booked the later slot because realistically the kitchens would of shut long before then which is the truth I witnessed the table next to me not being able to order food at 10 30pm they were only allowed drinks So I stand 100 corrected You need to sort your staff out in there arrogant a holes sum them up perfectly The food was bang average given the amount Go to the noodle bar just up the street authentic genuine and you don t get treated like garbage as I had to experience You would have to pay me twice what I paid to ever step foot back in here 10 10 sh thole

Prebooked Sunday lunch

Im not one for complaining but it was one mess after another Prebooked Sunday lunch a week in advance for 7 people on a birthday get together We were told on arrival they only had Gammon left Some quests didn t like gammon so had to choose from a menu So basically the walk ins had a choice of our meats That s just for starters 3 sliced in half mushrooms in garlic sauce on a small slice of white soggy bread - the menu said served on ciabatta Pate served with one half of a toasted bagel cut into small wedges - menu said served on ciabatta bread The gammon was like eating a bowl of salt Ordered chorizo and jalape o pizza but received a plain pepperoni Roast potatoes were obviously boiled potatoes in skins then quick roasted for 10minutes or so Yorkshire puddings were small and like cake texture Nut roast was a roll of stuffing mixture - should have been butternut squash Gravy was as black as coal Basically there was nothing left by the time we got there for our sitting at 5pm because we were told they had served 100 sittings when they usually do 30 Not the customers problem A booking is a booking You should know to cater for this set meal Absolutely shocking excuse when they ve had our booking for over a week The kitchen obviously had ran out of food so we had to make do with whatever they could muster together Overpriced for the quality of food we were served We received a discount but that doesn t cut bad planning bad service and bad food The waiting staff and manager were lovely but the food should have been offered free of charge

VERY DISAPPOINTED

I visited Beefeater Pavilion for the first time today and the last for breakfast there was 8 of us the food was a Very Poor standard and the restaurant was dirty I could go on but it would take too long Very disappointed and to be charged 10 99 per breakfast come on Beefeater pull your socks up

Avoid this restaurant

Avoid this restaurant not only because of the bugs we had in our food but also the customer service we experienced last night Absolutely disgusting earwigs that were alive on our plates and running around our table Staff explained they couldn t guarantee that there aren t bugs and pests in their kitchen there was no apology When I spoke with the manager he stood over me thinking it was acceptable to try and intimidate me He was far from professional They refused to take anything off the bill so we paid in full I explained I would be putting it over social media and reporting it which then the manager tried to offer us free cocktails and a birthday cake which we did not accept

Isaac was very attentive and was quick

Isaac was very attentive and was quick with serving our drinks Couldn t fault him also amazing atmosphere and drink quality wa a great

Fabulous service

Fabulous service absolute pleasure to be served by Gareth Such a friendly helpful guy very attentive always asking is we need anything else Wonderful choice of food for an afternoon tea and such a relaxing atmosphere with very pretty decor Very much enjoyed Many thanks xxx

Lovely lunch and venue

Had a graduation lunch with my family last Wednesday 19 July It was really nice venue and food was nice too How what was fantastic was Gareth s service He served 8 people and made us feel very welcome Thank you Gareth

A Great Experience

It s just what a high quality restaurant should be The whole experience from entering until leaving was sublime The food was excellent and well priced The ambiance was cool and relaxed and we were very well looked after by Gareth our waiter Even good eateries can be let down by staff but he was excellent the right amount of attention at the right time Totally professional

Fabulous

I absolutely loved the atmosphere upon entering The staff were attentive and professional at all times Gareth made the dining experience even better due to his attentiveness Loved it and will be back soon