Based on authentic user experiences
Lisa Palmer
6727 reviews
N/A
9 months ago
The website does not upload documents
The website does not upload documents for you to review and see what you have loaded also the claim website will time out and again cannot see what you have loaded I called customer services for them to review what had loaded and they stated that they will review the claim and if the correct documents aren t there they will not pay out I found this quite an absurd and archaic way of dealing with something why not look to see what they had and then I could send over if something is missing instead of wating another length of time to have the claim declined and start again some colleagues have also stated they have problems with loading stuff so this is not a problem my end it is there end not very happy with the stern approach from the Manager who answered my call with the query
wolfgang schonenberg
6727 reviews
N/A
9 months ago
3 out of 4 attempts to upload receits
3 out of 4 attempts to upload receits fail at their end My last claim end of February hung for ages I had to phone and conform that it had arrived their end Waited a month no responce nor payment Apparently I had sent a statement of my dental account which was what I was given with dates and payments but this wasn t good enough They don t notify you nor ring the dentist to confirm as others do Don t bother with them
Valerio Spazzarini
6727 reviews
N/A
9 months ago
Paycare is a waste of time
They are a totally waste of time Not possible to talk with anyone Just keeping answering email in a generic way without giving a proper motivation for not paying expenses Avoid
Julesstenbury
6727 reviews
N/A
9 months ago
Outstanding service over 34 years
I ve been a customer of Paycare since 1990 The team is so helpful The provide advice on what to look for in your service providers I wear glasses and use dental every year I have never been refused a claim I recommended friends and family who have also been with them for many year Well done to all You are amazing