Pbtech Reviews

I regret ordExtremely Disappointed with PBTech s Customer Service and Return Policyering from PBTech and would

I regret ordering from PBTech and would NOT recommend them Their return policy is confusing and impractical especially for international customers I ordered a product unavailable in the US and while it took about a month to arrive which was expected the packaging was damaged Worse the product was faulty and returning it has been a nightmare I ve been trying to return it for a month but their Return Authorization RA numbers are only valid for 10 days As an international customer it takes longer than 10 days for USPS to deliver the return meaning the RA number expires before the package even reaches them After 10 days I will need to request a new RA number to return it but it will already be on the way to them This makes their return process nearly impossible to navigate PBTech needs to improve their packaging customer service and especially their return policy to accommodate international customers better

PB tech

Hello I put my laptop into PB-tech 8 months ago to repaired I still do not know when I will be getting this laptop back Very disappointing Cannot recommend them to anyone

Rude Chinese staff

Rude Chinese staff literally no product knowledge Strange why PB tech has more than one account on here Not going to get stressed and disrespected when I should be looking forward to buying new tech Left me leaving the store unhappy and humiliated Hope nobody else has to go through what I have because buying new tech should always be a positive experience Please do better PB tech

Do not order online from this company

Ordered online for a last minute gift as it was intended for a birthday with the promise of same day shipping Almost a week later the package has not been sent and they have not returned my emails to two seperate addresses Which has now passed the birthday and I ve had to purchase the item from a seperate business Will be requesting a refund through my payment service Shocking service and lack of response

I regret buying from here and will

I regret buying from here and will avoid in future Its worth paying more elsewhere for the assurance that you will be treated fairly under the consumer guarantees act without stress This company is known to push the boundaries in that regard

DISHONOURED AGREEMENT and Poor Customer Experience

I went there on Black Friday and secured a Jabra earbud for purchase However because they didn t have it in the store they mentioned they will bring it to that store to get it ready for me to pick up I was given a printed order confirmation 4 days Thursday later I received a text message requesting to pick up the product as it arrived I went there on the weekend and met with the same guy who ordered it for me I handed over my papers and to my surprise he said the agreed price is no longer available for that product although clearly the order was made to secure that price now 30 more I even reminded him that upon ordering I proposed them to pay on that day but they said no don t worry you can pay when you pick up This is poor customer experience but the worse thing is that they were not apologetic with no empathy and didn t show genuine intent to solve the problem and satisfy a customer I think as a retailer or any organization providing a service should honor their agreement - I m sure there are options that are available for me if I wanted to engage with customer protection unit in NZ but don t have time for that Easiest for me is to share my experience as much as I can to as many people as I can to make a difference where possible Believe me I have already made a difference even slight but meaningful enough - Many of my colleagues and friends will no longer buy from there thanks to my experience well done

Dodgy Stock

There is something dodgy about their stock Nearly all of their items are faulty for reputable brands HP Microsoft etc which when purchased elsewhere have no issues They then make you jump through hoops to have it assessed

Dont buy anything from this company

Dont buy anything from this company They literally stole 1200 AUD from me They are not a real company