Peckfortoncastle Reviews

Weddings or stays at this castle

I am writting this to hopefully help people decide whether this is the venue you would like to have your stay or wedding at I had found an offer for a one night stay at the castle valid for stays until 31st Dec 2021 so I decided to give the castle a call to make sure there was availability It was the owner that answered the call and was very rude right from the beginning as soon as I asked about this which I couldn t understand He lied to me a few times during the call and when he knew that I knew he was lieing he started to get angry Even though all patrs of the offer were correct and he did have availabilty he just said he wouldn t sell the rooms for that price and that life isn t fair and that s what worried me It s a night in a castle for me to tick something off my bucket list but I don t want this to happen to a bride on such an important day that they can t get back as I know how many things have to go perfect to have your special day and having an owner who could just turn around and say well life is not far isn t what you want as you totally rely on them He offered me the room free when I said that I was going to post my experience but i wouldn t want to stay there now Just think carefully because you only have one day wedding day or a special occassion

Worse experience ever

Worse experience ever - frankly abysmal My partner booked lunch for fathers day on behalf of my 14 year old daughter Daisy as a surprise fathers day gift for me As soon as we stepped into the castle reception and explained that we had come for lunch we where asked for our Wowcher code We did not book via Wowcher so not sure why this assumption was made We where moved from upstairs to the brasserie downstairs where my partner Louise realised she had left her phone on the table we had been sitting at upstairs She asked a waitress to kindly look upstairs for her and the waitress came back a few minutes later saying that the phone was not there Louise was quite upset and went back upstairs to look herself She looked all over the table under the table on her hands and knees as well as down the back of the semi-circular sofa surrounding the table but it was not there There where no staff in the restaurant so Louise tried to report it to reception but there was a large queue so she stopped Martin Helps ironic surname the Operations Manger who was walking past and explained the situation to him She found him to be quite terse and she didn t feel that he took the matter seriously so she came back to our table in the brasserie looking feeling quite dejected After a while a young lady waitress came to our table and said that she could not find the phone so as you can imagine Louise was getting very worried About 5 minutes later Martin came to our table with the phone in his hand and said quite sarcastically that it was on the table that we had been sitting at upstairs and dropped it on our table quite abruptly and turned on his heel to leave At this point we had been sitting in the brasserie for about 45-50 minutes and had not even been asked what we wanted to drink I explained this to Martin and that the phone was not on the table when Louise went to retrieve it earlier He said it must have been as only him or his colleague had been in the room and I said that his colleague must have moved it at some point He said that he was not happy that I was implying that the phone had been moved or taken and I said that I was not happy about the lack of service or his poor attitude towards us He said fine and walked away then my daughter Daisy who suffers from Tourette s syndrome shouted a profanity as she was very uncomfortable and stressed over the awkward situation Martin shouted over his shoulder very nice then 10 minutes later came back we thought to take our drinks order and to our astonishment said that we would not be served lunch today and asked us to leave I was absolutely astounded at this and asked if I could speak to the Manager About 10 minutes later Jane Smith the General Manager came to our table and said I don t think we can move forward so maybe you should leave I asked whether she was even prepared to listen to what had happened to which she said yes she listened and said that there is no way forward on this matter I asked her if I could escalate the matter further and she gave me her own business card with her own contact details on it This was not an appropriate avenue for escalating this matter as she had not shown any kind of empathy to the situation whatsoever and had even asked us to leave herself I can t believe as paying customers out to enjoy what we thought would be a pleasant fathers day experience that we where treated this way To be honest this is the worse customer service I have ever received I have complained to Christopher Naylor the owner Director and although he has read my message he has ignored it my google review has been taken down which says it all

Totally disappointing overnight experience

Bought as a birthday gift via Travelzoo on a DBB deal and arrived in early July Excellent Grade 1 building on entry Reception efficient but like all interaction with staff - lacking an empathy no warmth or engagement not what you would expect from a 4 star hotel Room 305 dull drab shower - grout not clean frame dirty ceiling plaster not decorated Restaurant - dinner marketed as fine dining portion sizes so small you could barely taste the food Additional cost for side dishes ie fries greens carrots Water glass still had lipstick on the rim Any bread we asked only if you have soup came the reply - they did not explain why - Asked for 2 rolls anyway they came standard white not warm - Nothing to suggest fine dining Breakfast - standard English Continental below average - no pepper in the container no natural yoghurt Pre prepared invoice slid through the door additional 50 added for dinner although part of the deal - reception agreed computer error Sorry again no interaction with the customer and on leaving not a hint of did you enjoy your stay hope to see you soon etc etc In summary- a hotel in our opinion geared for weddings and corporate events not customers wanting a simple break away Emailed concerns with photos to manager who replied that a director would contact us a few days later and after a prompt a director of BHG Boutique Hotels Group who own the castle rang and his opening gambit being what are your expectations from me sums up the whole experience really Appears not to have read the em or looked into the claims made to either agree or deny Simply no customer focus

Stay clear of booking this restaurant

We had been given a Travel Zoo voucher for Sunday lunch as a gift The booking was originally made for 5th September a date we had to wait a considerable time for The castle contacted us to reschedule this booking due to staff shortages and gave us a new date of 31st October which we accepted Unfortunately we have been contacted again this week to further cancel our booking The voucher has been extended until April but have been informed that we they cannot book us in until January at the earliest as all Sunday lunch dates for November are full and they don t provide Sunday lunch during December as this is Christmas lunch bookings Why this company have not approached this fairly by putting all bookings back in an ordered way I don t know and they were unable to tell me Perhaps it s because we have a voucher They are stating the issues as being staff shortages due to Brexit and COVID and that they can t guarantee a suitable standard of service as a result Strange isn t it that other companies are managing quite well under the same circumstances We for instance called at a restaurant just a mile or so from this venue yesterday and we re catered for without any prior booking and it was very very nice We have totally lost trust in Peckforton s shambolic management of the situation and will ask the person who bought us the package to apply for a refund instead We would not trust this bunch of amateurs and risk facing further disappointment when they cancel the next booking My feeling is that it is voucher holders who are their victims They accepted the voucher bookings some time ago but have probably increased their prices in the meanwhile and therefore not making as much out of those bookings DO NOT BUY A VOUCHER FOR USE AT THIS ESTABLISHMENT

Beware of Peckforton Castle

Peckforton Castle charged us over 1000 to book 3 rooms in 6 months time and when we were forced to cancel only 48 hours after booking there s a pandemic you know they wouldn t return any money for weeks and when we eventually got money back they charged us for the honour of booking yes 150 for nothing at all Terrible people who care only about your wallet Steer clear is my advice

Afternoon tea May 30 2022

From booking to paying for this Birthday Afternoon Tea it was a total disappointment On booking a few weeks ago the receptionist was most unhelpful unpleasant until Ryan helped me out Staff were beyond rude had attitude not attentive hence made the occasion unpleasant The food was nothing special not worthy of a 4star establishment We are very frequent diners at high rnd restaurants hotels most certainly will not recommend Peckforton Castle to anybody Not worth our 50mile disappointing visit

Disappointing Afternoon Tea

Stunning venue and grounds and had booked for my parents as a wedding anniversary gift - such a shame the afternoon tea did not reflect this at all 45 minutes after being seated we had not been offered or served a single drink and had to ask for the tea coffee to come whilst we were waiting for the food When the Afternoon Tea arrived the sandwiches were stale the one scone served was cold rock hard and we were offered 3 small cakes These were the only good part Apparently the oven had broken and the waitress had noted the number of guests wrong but no one had come and communicated anything to us The staff seemed put out to replace the sandwiches but did so quite quickly and brought a glass of champagne as a way of an apology Truely disappointing experience after travelling over an hour to the venue Unfortunately would not recommend

Just awful

Just awful Aggressive manager threatened me with legal action for posting a review because they took my deposit and refused to return it when we were forced to cancel because of Covid Uncaring aggressive hotel Don t waste your time and money with this abusive ownership

Went with my friend who had a afternoon

Went with my friend who had a afternoon tea voucher for his 40th well what can I say other than dont bother keep your well earned money and spend it somewhere else the whole experience was a sad affair sandwiches which where very dry and drab hardly any filling and stale the cakes where rock hard and could be used for missing bricks in the castle the scones were terrible we did say to the waitress on duty about it all being dry and stale she just kind of showed lack of interest never came back with anything to make it better then we asked a few questions about the castle the staff were not interested the reception staff made us feel like we shouldn t have been there so we thought let s have a glass of wine house wine two glasses 16 REALLY will never go back there how can they charge 42 for this afternoon tea when what they put in front of us was around 8 if even that absolutely ridiculous expensive rip off doesn t even cover this p take