Pedalheaven Reviews

Light arrived with attachment ring removed from box

I bought an expensive but good Knog light mail order The retail packaging inside had been torn open and cellotaped up again and the standard sized o-ring to attach the light was missing making the whole thing useless

Very poor service and workmanship

I took a Roval wheel in for a warranty claim to Pedal Heaven PH as my local Specialized dealer They were an expensive set of wheels with an RRP of over 1 500 and came on a high end bike PedalHeaven were reluctant to do the work despite it being within their dealer remit The manager said he wouldn t get paid much for the work and I d be expected to pay his labour costs He also tried to convince me the wheels only had a two year warranty until I pointed out it was lifetime He eventually agreed to take the wheel which needed a new rim and rebuild In addition the factory ceramic bearings were running a bit rough so I asked if they could replace them with steel but keep the ceramic bearings so I could try and get them smooth again in my own time Of course I expected to pay for the new steel bearings as clearly this wasn t covered under warranty I later emailed Specialized who confirmed parts and labour are covered as they did indeed have a lifetime warranty After a while I got the PH call to say the wheels were ready On collection I found they d thrown away the ceramic bearings despite my ask not to They were 150 and by no means unusable I was optimistic I could get more use from them after servicing I wasn t happy They tried to charge me again for the rebuild labour I refused on the basis of the email from Specialized and the fact they d thrown away my ceramic bearings They very reluctantly agreed I got the wheel home and discovered it ran very poorly I took it back and it turns out they d reassembled the freehub incorrectly I took the wheel home again and rode it for a fortnight until a spoke snapped I replaced the spoke a nuisance with tubeless but a month later another spoke snapped Bear in mind I d ridden these wheels for two years without a single broken spoke and then six weeks after their rebuild two break in quick succession I took the wheel to an independent wheel builder who said the tension was all wrong even with the spoke replaced In the end I paid for him to rebuild it properly and it s been fine for many months since I don t think I d go back to PedalHeaven on the basis that their customer service was really poor they threw away the parts I d asked them to keep they didn t know the product warranty as a dealer and their work on the wheel had to be re-done by someone else

An absolute pleasure to deal with

An absolute pleasure to deal with Customer service with Steve absolutely outstanding Steve checked stock and called back within minutes as promised something which is very rare nowadays having dealt with several different bike sites recently my order arrived two days later at a great price How bike shops should be Thank you Steve and Pedal Heaven

Ordered on a Friday and received on

Ordered on a Friday and received on Saturday Very happyCC

Went in for 2 bike repairs

Went in for 2 bike repairs Super good customer service and knowledgeable about bikes A little overpriced but worth it for how often we ride bikes This will be our regular shop

Best in the area

I ve used Pedal Heaven for a few years now primarily for repairs and service On every occasion I ve found the service and quality of their repairs to be excellent I had to book the last repair about ten days in advance because they were so busy but they were able to fit me in a day earlier in the end They re taking COVID very seriously - hand sanitisers on the door and at tills markings all over the floor a managed entry system at the front door and no access through the back door any more which is not so much of a hardship given that there is a car park directly opposite the shop that charges only 20p for 30 minutes When I was there they were washing down the floor as they apparently do at the end of every day Special mention for Andrew who was very welcoming and friendly and explained everything I needed to know about my repair Highly recommended

great service on many occasions

great service on many occasions from Pedal Heaven also great customer service and covid safe place

Great Local Business

Great Local Business Offering great knowledge and great quality goods