Pela Reviews

Disappointing

Backed them on Indiegogo used Lomi for 1 month and after 2 weeks it started to smell really bad while in use Customer service said to change the carbon filters more often but they advertise that the carbon filters should last 3 months I tried everything and the smell still persisted no matter how clean Lomi was or what food items were in it Since customer service was no use I gave up and we don t use Lomi anymore What a waste

Untrustworthy and unresponsive

My community is mandating composting soon and I saw the ad about Pela s Lomi - small and could sit on a kitchen counter and produce fertilizer for my garden What was not to like The ad said they are all sold out but 49 would hold your place early May until more units could be produced - likely July My credit card was charged the remaining 488 68 two weeks later The Lomi arrived May 31 2022 and as of today June 9th I have yet to successfully reach them - sent multiple emails without a response other than acknowledgement of the email and they would be getting back to me AND the return policy for a full refund is 14 days My Lomi has never been opened as the size is much larger than advertised and it will not work in my space I leave for vacation Tuesday June 14th meaning if I cannot return the Lomi over the next few days I will be out 537 68 Buyer be warned I really wanted them to be a good company but

Complete scam

Complete scam Watch thunderf00t s video

science gone out the window and your money with it

bruh it just heats up your trash consumes a lot of power and it s freacking expensive for being a heater could do the same with 20 bucks

Purchased in the UK - PLEASE DONT

Purchased in the UK Please please dont these reviews are all terrible for a reason Tried to cancel the order over a month before received with no response As soon as arrived tried to return sent a portal that does not work and cant return I am 10 messages down and no response I am writing to consumer watchdogs etc as this is not right

This is by far the worst company I have bought from

This is by far the worst company I have bought anything from All the reviews are right I was very disappointed by the level of communication and tranparency of the whole process The customer service agents have repeateadly given me very vague answers regarding my delivery date soon shortly etc although the payment had been already made Moreover they had generated a shipping label which was not working claiming the package had been sent when the courier RoaylMail said they hadn t received it While I understand there were issues with the shipping the lack of transparency and communication is disappointing After I have received the order I decided to return it because it is too big uses too much energy and is too noisy to be used up to 8 hours a day in a living space When I contacted customer support for a return I was first incorrectly sent to the US site then I had to ping the ticket twice to get another link that is again not working this while being constantly reminded how there is a 30 day return window This is by far the worst customer service I have ever experienced especially for a premium product worth 600 dollars

My Lomi stop working after 3 months

My Lomi stop working after 3 months I contacted their customer service what a joke After reading the other reviews I now understand I m not the only person robbed I m currently traveling in Asia when I get back to North America I m going to take the strongest action against this company

Sadly echoing all the other negative reviews

Sadly echoing all the other negative experiences here My Lomi worked well albeit noisy for the first 3 x months and then ceased to make any dirt at all My food was just a bit dry but still fully formed after multiple cycles I reached out to customer service in November 2022 and it took until February 2023 for them to actually do anything They sent me a new bin claiming this was the problem I ve tried it nothing changed it s still broken Since then I ve been reaching out to them over email and phone calls where all they do is say they ll talk to their manager but still no response and the Lomi is still a waste of space and money To anyone reading this who doesn t have outdoor garden access but wants to do their part to compost try Mill full unlimited warranty I ve told Lomi if I don t hear back from them soon with a solution this is what I ll be doing It s a shame as the premise of this company is so great but sadly it s not real Save your money