Pelago Reviews

Voucher has to be redeemed in person

Very disappointing experience Bought a travel ticket online on mobile and it wasn t clear that it would be a voucher that had to be physically redeemed As soon as I saw this on the purchase confirmation I contacted them to say that I wouldn t be able to get to a redeem point and asked for a refund as it s reasonable to assume in 2023 that a travel ticket bought online is digital but they absolutely refused Clearly they are essentially a scam business - happy to take money even when a product is mis-sold unwanted and not delivered Avoid

DON T USE PELAGO

I had a very bad experience with Pelago I bought 2 tickets in the same booking for Reina Sofia museum After that I decided to go to Prat museum and leave my wife to Reina Sofia I could not cancel 1 of the 2 tikets because they come from the same booking So I asked the cancelation tickets for the 2 tickets and rebought 1 tiket for Reina Sofia and another one for Prat Conclusion the didn t refund me the 2 tickets of Reina Sofia also if I explained the situation also if I asked for the refund 24 hours before After 3 days they communicated me that the company won t approve the refund I truly suggest to everyone not to use this company for buy tickets

Fraudulent company

Fraudulent company Issued me with an invalid ticket for Kuala Lumpur Aquarium and have refused a refund after first acknowledging the mistake and stating a refund would be issued Very slow customer service too which has dragged this whole issue out Do not book through this company

Complete waste of time

Complete waste of time Never confirms or cancel the tour customer service whatsoever and the Virtual Assistant won t even open Wish I had read the reviews before trying it Avoid at all costs

Zero stars Unprofessional Avoid

I would score them zero but there is no option I booked a horse riding tour a week in advance got my voucher turned up at the operators venue and got turned away Upon checking with Pelago they said they failed to pass the reservation onto the operator They said there was nothing they could do and this ruined our trip Totally unprofessional I will never use them again

Happy to take your money even if the service isn t available

They took a booking and my money for an airport lounge that was not open for the time I was there They then refused to refund me because their cancellation policy required 24 hours notice They hide behind the fact that buried deep on the webpage somewhere was apparently a link to the hours of operation And I assume they rely on the fact that the amount involved means pursuing them legally is not with it Like anything to do with Singapore airlines these days they shouldn t be trusted

This crappy little company rates zero

This crappy little company rates zero stars but I had to give one to write this review I wanted to book two tours to see the Whale Sharks in Cancun They offered a 15 discount if I signed up with my email Ok hate getting more spam but wanted the discount The 15 discount for 350 usd turned out to be 11 due to some obscure rules they told me after many back and forth emails over days trying to do this booking Turns out the meagre 11 off disappeared at checkout when i tried to book What a shitshow Pelago by Singapore Airlines I finally just booked elsewhere As of this writing I m still waiting to hear back from the team on where my tiny discount wandered off to My recommendation You will do well to steer well clear of this dishonest company with misleading advertizing and hostile passive-aggressive staff

Dreadful non-existent customer service

Dreadful non-existent customer service Waited more than 2 weeks and still waiting despite chasing for a response to an on-line query as there is no real way to contact Pelago I would strongly recommend that they are avoided Don t buy into their promotional hyperbole