Penningtons Reviews

Very poor company

Very poor company I sign up as a new customer for emails and supposedly told I will get 20 off my first purchase I select a few items online to purchase and code doesn t work I get message saying code cannot be combined with other promotions I call in to customer service wait 10 minutes and end up with a customer service agent who could care less I m told my items were branded and the code can t be used I go back to my original welcome email and nothing is said about branded items not applying Customer Service agent could have offered me another code but no as he couldn t care less I had difficulty understanding him too Never again will I shop at Pennington They don t care about me so I do not care about them

Your online system is brutal

Your online system is brutal The chat help person was not helpful and I cancelled the order due to the frustration of not being able to change the shipping address only billing address on your online system Do you care that you are losing money from people who do not have a store nearby Maybe not

We received damaged and unwearable

We received damaged and unwearable item Had all the packaging etc with us and tried to get a refund from the Lasalle store where we paid for the item and we were refused They told us we had to Canada Post for some reason Made absolutely no sense and they ripped off my 85 year old mother for 50- 60 Never going to a Pennington store ever again They should be ashamed and you should NEVER shop there Totally unprofessional rip off

Poor customer relations

I asked Pennintons on several occasions to cancel my order reason being I compiled a list of items that came to over 1200 00dollars I made many attempts to tell Pennintons to cancel my order the items I ordered were already on sale then I saw that Penningtons were offering an extra 60 off sale items I ordered June 24th 2023 I got all kinds of responses but not one customer service rep did as I requested I should be entitled to the discount as it was applicable to my current order plus my next pending order by delaying things I want are not in my size I would advise people to cancel their orders or demand the 60 off I warned Pennintons that I will not accept the order or the pending one if they don t comply never going to shop here again Glenna Davey

If you want to get price-gouged and told to fix it yourself with a little pixie dust shop here

The Reitmans group has had the monopoly on plus size clothing in Canada since before I was a teenager and although the Additionelle brand showed some promise towards the delivery of albeit expensive more up-to-date styles and decent customer service support all stores were closed in the late 2010 s and nearly all shopping was pushed online and eventually re-absorbed into the Pennington brand of the Reitman group as it was when I was a teenager Now if you order online if your items aren t in stock THE DAY you order they will quietly cancel your order and not let you know If you dare to reach out to ask what s going on you ll get the cancellation email of your order your payment method will then be charged only to be refunded 3 days later Contacting their chat support will lead to getting a price match on your old order but only if you order the items again and supply them with both the old and new order numbers Essentially you re told to do this entire process for them and that they have no ability to re-process the order even if all items are in stock as of today Plus sized individuals already have issues shopping online this is made none-easier by the Reitman group who clearly don t even pretend to care about their clients because they know we have no other options to turn to locally This entire feedback is by no means a reflection of the agent who assisted me and is entirely on the back of a terrible business model configured to take advantage of a marginalized community for the sake of greed If you want to get price-gouged and told to fix it yourself with a little pixie dust shop here Do better Reitman Group

broken winter boots

Penningtons- purchased winter boots at the end of September in time before my size sold out I have big feet so have to plan ahead as many shoe shops don t hold many large sizes By the end of December the right boot fell apart Penningtons would NOT exchange refund or admit a default in a pair of boots that lasted just 3 months They claim their exchange policy is 60 days after purchase fair enough but I would expect a 150 00 pair of boots to last longer then 3 months Shame on you penningtons this was not due to wear and tear this IMO was a fault Its a shame that other stores do not offer wide leg wide fitting shoes as I would have shopped else where Save ya money people and try find another store who has better aftercare for faulty goods

Returns

Very disappointed when I went to return clothing I purchased about 1000 worth of clothing and had to return 350 of it I was four days late on my return within the 30 days so I got a credit note I really wish I could ve got my money back I spent 1000 and also the bathing suits that I bought that were now 30 off and because they weren t the two week window they wouldn t give me the discount very disappointing and disheartening will try my best not to shop here in the future although I do like the clothing

Customer service sucks

Customer service sucks I ordered something to pick up at the store went away for the long weekend and they cancelled my order No notice Then they tell me I cannot get it for the same price Great way to lose customers

Rude store clerk and almost impossible

Rude store clerk and almost impossible to return a GIFT that they took OVER 50 off of original price