Pentair Reviews

Pentair keeps mum on warranty

Pentair supplies pool equipment to a variety of distributors around the world including to brick and mortar and online stores If consumers purchase pool products from any ONLINE business then your warranty is null and void Pentair does not inform the consumer of this in fact its their secret kept between itself and its distributors brick and mortar store and online businesses I happened to find this out after I purchased a Pentair Heater for my pool in 2022 I bought it through 3rd party pool supplier who had a 40 year brick and mortar store then closed shop went online The Pentair Heater did not work when it was first installed therefore a Pentair representative had to come to my home and make those repairs at a cost of 120 00 Now if I have any more problems with Pentair equipment or my heater than I am sol Imagine that I spent 2 899 00 before tax and I was to get a 3 year warranty but got a three month warranty instead Pentair s warranty is 3 yrs but my warranty reduced to 3 months all bc I bought it online This is false advertising and I shall take this several steps forward until I am satisfied Other s reading this please note that I will advise the BBB Homestars and the Ministry of Consumer Affairs about conduct of this company and its unfair practices

Dont buy the Pentair Pool automation

Bought the Pentair Pool automation system new 6-6-2021 In 6-6-2022 the system went down After contacting the pool company that installed it they said they couldn t wouldn t help because it was a warranty issue Pentair sent out a new transformer but that didn t fix the issue so they sent out a repairman Trouble shot a bad board and waited 2 weeks the part they replaced made it work but it wasn t configured for my setup not enough ports so they had to order another meanwhile the electrical line was cut by the gas line installers and now Pentair says it is not covered under warranty and refuses to make it work The thing has not worked more than it has worked at this point The worse part about it is the run around I have spent hours and hours on the phone and no one cares the dealer that installed it laughs because they don t service it No one has offered to fix it even if I had to pay really frustrating

Worst hit and run company for pool

Worst hit and run company for pool pumps They DO NOT stand behind their warranties Calling and emailing their Philippine call center was a waste of time Spent 500 to repair their crap

I bought a new Pentair Pool Heater

I bought a new Pentair Pool Heater manufacturer date 05 12 2020 with an installation date of 06 11 2020 The heater is not working and i had to pay to have someone inspect the heater and to let me know that since it s no longer under warranty I would have to buy a new heater or pay for a computer board which may or may not work After spending 3 0000 on a new heater now I have to spend so much more I would recommend not buying any Pentair products because they obviously can t really stand behind their products

First off I love Pentair products I

First off I love Pentair products I believe their equipment may be the best in the industry As for the Tec support they get a -5 Stars They did call me back in 30 minutes I was trying to specify the proper touch screen kit for my pump BTW Pentair your phone app is a POS Got shunted off to India where I did get the correct P N for the kit and then they proceeded to tell me I needed basically every part except the physical motor to go with it TEN SEPERATE PARTS Clearly had not a clue as to their job Pentair PULL YOUR HEAD OUT

My pool light was still under warranty but I got hassled by poor Pentair customer service

My pool light was still under warranty But to get to tech support I was put on hold numerous times for at least 30 minutes Each time I spoke to a representative I received different answers It seems like their people are poorly trained I bought the pool light online trying to save some money The next time I will have all my pool equipment bought through my pool company-even though they are a bit pricey they are reliable and I get no hassle from them Is it just my imagination or has the customer service gone down the tubes

Purchased a Pentair pump 8 months ago

Purchased a Pentair pump 8 months ago on Amazon and the keypad stopped working After being on hold twice for almost an hour found out that parts only warranty is available so I ll have to pay yet another service call

Terrible customer service

Terrible customer service Rename customer dis-service It s not possible to ask a question If I d known how bad it was i wouldn t have bought this brand What is wrong with management

I am a professional engineer and when I

I am a professional engineer and when I worked for these people I found them to be the most racist people I have ever come across also extremely xenophobic I was working as an engineer here and was fired when I asked for essential safety equipment which was refused me for 10 weeks I approached their confidential internal complaints debt I was quickly fired Please don t use these racist people They were just horrid and greedy