Pepper Reviews

5-Star Trustpilot Review for Edson Clarke

I cannot thank Edson Clarke from Pepper Money enough for his outstanding commitment and professionalism Despite technical issues with a mortgage application Edson went above and beyond staying late to re-key the entire application so I could submit it before the Christmas break His dedication to resolving the problem and ensuring it was completed on time was truly exceptional Edson s ownership of the issue and determination to see it through reflects his exemplary customer service I am extremely grateful for his efforts and highly recommend him for his outstanding work ethic and reliability Thank you Edson

great lender for adverse cases and affordability

I have used pepper money in the past and recently for adverse case especially where affordability would be an issue with other lenders pepper money has a easy to use website keep me updated throughout the process through to offer being issued highly recommend this lender

Years of renting properties pepper

Years of renting properties pepper money gave myself a mortgage in a quick timeframe and kept us informed the whole time

Great from start to finish

Just over 2 weeks from start to finish getting a mortgage offer and there was a delay in this due to access for the valuation It was a very straight forward application process with my broker giving regular updates and just a few questions asked in one go making it a lot less stressful than with other lenders Anyone with previous credit issues or complex cases should choose Pepper Letter also arrived post completion as promised detailing first mortgage payment and amount

Superb service at short notice

I have been dealing with this lender for many years and they just keep getting better in my opinion It s a long story but it s Thursday today and my client needs completion tomorrow Kiren Candola the completions manager took ownership of my case and got the job done in record time This is typical of this company great people so helpful I cannot thank them enough for another great service experience

Fab service app process

As a mortgage broker I just want to share how great Pepper are as a lender I ve used them a lot over the last 4 years because I used to specialise in adverse credit but I m glad the service has never changed The underwriters are so personable and always understanding I like how they understand life events Even complex payslips Tom G has been so easy to work with and also Sam B when I ve enquired before Shout out to you both One of my cases has been agreed subject to val now in no time at all after being declined with a previous broker and also with myself with a building society Of course we re not out of the woods yet because of the valuation but I m always impressed at how good the application submission part is I never worry submitting things with them which is an absolute rarity in the adverse world

Another smooth mortgage application

Another smooth mortgage application with Pepper Money A slightly complicated case which was supported by Paul Drinkwater my BDM He was fantastic at looking at the complexities of the case and getting a Decision to lend agreed Once submitted I received a call from Lucy clarifying the required additional documents Once these were submitted to the case and reviewed an offer was made very quickly Fantastic support from the BDM broker support team and the underwriters I have 2 very happy clients who thought they would struggle to obtain a mortgage

Pepper 10 10

I am a mortgage adviser who generally deals with clean cases this is the first time I have used Pepper for some time as I had a sub-prime client I was not looking forward to the experience but I had one underwriter Laurence Bryan who hand held me through the process we worked together to get the case to offer High Street banks could learn a lot from Pepper s business model Thank you Laurence Dan

Luke Murphy 5

I am a broker and was having trouble with sourcing the correct product for a client with adverse credit so I had to call broker support Thankfully Luke Murphy picked up the phone and went above and beyond to assist in fact he actually helped with being able to offer the client a lower rate than what I thought was possible so not only a happy broker but a happy client too Luke is a credit to his company and I look forward to working with him again