Perfectcircuit Reviews

Everything is great until you have to do a return

I ve purchased a few items from this company before with no issue In fact they sent me an extra item by mistake which I sent back cause it was the right thing to do They typically have the lowest prices for lots of items Everything is great until you have to return something They are advertising 15-day money-back no-hassle guarantee banners all over the internet and on their site but this whole ongoing experience has been anything but that I bought a modular system that cost nearly 4K The sequencer glitched out on me multiple times I had to troubleshoot it on my own and it seemed to work for the time being There was a paint chip on a module as well Lastly one of the other modules didn t work properly outputting B s signal through A s output which is not how it s supposed to function I decided I m not going to wait around for the sequencer to glitch out again having to factory reset it losing all of the work put into it They offered to replace the module that was outputting wrong but I declined since that wasn t the only issue I initiated a full return on December 27th 2019 within the 15-day return period I was met with being asked to send a video of the issue with the malfunctioning module and sent them the problem They said they couldn t tell anything was wrong with it which was a blatant lie Then I had to essentially beg for an RMA number so I could physically mail this thing back which eventually happened at my expense on 1 13 2020 which they received just a few days later They said their tech looked at it and still couldn t tell anything was wrong which again is another lie to cover their own asses They had the gall to ask if I wanted it sent back to me after all of the rigamarole which would ve been yet again at my expense A refund was finally issued on 1 23 2020 minus the shipping costs Now according to Consumer Contracts regulations if the item is defective then it s the responsibility of the seller to cover the shipping costs They continue to deny any issues and also the payment processor Klarna is siding with them This is the worst customer service experience I ve ever had with any company big and small in over 20 years of buying gear I also reported this whole thing to the BBB which they ignored as well so I have no other recourse than to post reviews online A quick search will also pull up multiple reviews and forums discussions of other people having the exact same problem I had They get a defective item followed by the company denying anything was wrong with the item and the buyer had to ship it back at their own expense Don t take my word for it look it up It s a shame because they carry gear from a lot of good companies and seem to somehow have the best prices after shipping and tax vs other retailers That being said there are a number of other options out there like Control Voltage Control Three Wave Sweetwater Musician s Friend Guitar Center American Musical Zzounds Detroit Modular and the more Eventually these other guys will carry the same stuff and the prices will be competitive but more importantly they will treat the customers right

Horrible horrible I mean horrible

Horrible horrible I mean horrible customer service Worse I have ever experienced Buy from someone else if you can

Exemplary Customer Service

Perfect Circuit is the standard by which every music store needs to emulate in terms of customer service Regardless of how much I ve spent Lisa Chris and team have provided nothing but exemplary service spending time to share knowledge and unbiased purchasing guidance

Great company

Great company with great customer service deals and all the products for a good price

REAL Customer Service

I just had my firest experience with Perfect Circuit Honestly I m just blown away with how quick and responsive they were and that continued until everything was resolved I bought an item online and there was a bit of confusion about the item I do take responsibility for the fact that some of this may have been my fault Nonetheless Lisa Perfect Circuit felt my concerns were at least partially valid and made sure to resolve the issue I was a full time pro musician for decades and I know how rare it is for a company to meet my high standards of Customer Service This one stands out A highly recommended

Very helpful people very nice people

Very helpful people very nice people I would use again even with the import costs they helped me and treated me very well thanks everyone your lovely people

Perfect Circuit - Tools for Artists

Perfect Circuit knows the gear they sell They have their finger on the pulse of the industry and they stay in contact with the many gifted artists who use their gear Perfect circuit values every customer and give us all top notch support and service My primary port of call for Pro Audio and Exotic Synthesizer Tech