Perfectcrystal Reviews

Nightmare company

We had all our doors and double glazed windows replaced and months later are still waiting for them to complete the job and fix all the issues We have damage on nearly every window frame a bowed window frame that has huge gaps round the edges letting wind in which they say is acceptable a door that lets rain in under the frame different patio doors than our order damage to our property I can go on on After sales are not interested as they take all your money before fitting can be arranged AVOID at all costs

Avoid this company at all costs

Avoid this company at all costs They have a terrible customer service The fitters could not cut a straight bit of wood and I waited nine months for installation The installation took 5 to 6 visits to get corrected One of the fitters could not even cut a piece of wood square Then there was no refund issued or offered

Never use them

Never use them We replaced every window in our house Found them cutting out our brickwork to fit their miss-measured windows Since then they leak all the paint has pealed 6 years later their apauling Customer service are still incapable of turning up to fix the problems

Avoid Avoid Avoid

I paid for a service request from Perfect Crystal Windows to fix a faulty locking system on a bi-fold door which they had installed a few years ago We initially waited for two weeks for the initial inspection from one of their engineers We then waited another two weeks while they were supposedly sourcing the replacement part After chasing them numerous times it became apparent that they didn t know what the specific fault was with the door and which part they needed to source They had taken a guess on it being a dead bolt and that it needed a full lock strip replacement After another two weeks of being fobbed off we had a local locksmith fix the bi-fold door where it came to light that it was a hook lock and only needed the centre case replacing Perfect Crystal Windows is a dishonest company and should be avoided

Very poor product quality

We replaced all 10 of our top floor windows with PVC windows from Perfect Crystal Windows back in 2016 The installation was already far from perfect but was compensated for it but what is really disappointing is the very poor product quality We have had a total of three windows with issues either condensation or fogging inside Two got repaired under warranty but one of them failed yet again and PCW refused to repair under warranty again Some of the other windows show signs of mould inside Communication with PCW lead nowhere and I have now given up and will have them repaired or replaced by a professional company

PCW impressed me with their quick lead

PCW impressed me with their quick lead times ensuring projects were completed promptly without compromising quality The team s professionalism and friendliness created a positive working environment making the experience enjoyable I highly recommend PCW for their efficiency and remarkable team

Good Service Experience

I had a good experience with this company 5 years or so after I changed a top hung window I had an issue with it An engineer came reasonably quickly and fixed it The fix was not difficult but they came and fixed the problem for free I am grateful as I can now go on holidays with a window that closes properly Thanks PCW