Perfectlocks Reviews

I bought the tape ins and I tips on

I bought the tape ins and I tips in wavy 60S Although the color was almost a perfect match the tape ins came with a very shiny coating making them look unnatural I reached out to via chat to return them but hours later no response so I emailed them I was told that once I washed them it would go away I was going to an event and was desperate for hair so I got it installed and still the shine remained on the hair after I washed several times Ironically the ITips did not have the shine When I reached out to let them know it didn t work and I wanted to return the two bags of opened bags they asked if I wanted to exchange them for something else or get a credit because they deduct 15 for restocking fee I wasn t expecting money back on the hair I used that I then had to remove the next day but they could have waived the restocking fee for the two packs I was returning They could care less that I was unhappy with my purchase Then when I tried to return and put in my order number initiating the return it stated order not found I was so frustrated I kept the hair to use as swatches being that I only have 15 days to return and I was going back and forth on emails for a few days already I m a professional hair stylist and I have never had such a bad experience with a professional company The worst customer service ever Please read your terms for refunds or exchanges carefully with this company and all companies you deal with I m out 628 00

Please stay away from this company

I had been purchasing tape ins from them every 2-3 months for the past 2 years That was 1 500 of business per year I was giving them The least order I received was not real hair the hair would get super tangled and ever since I had them installed every time I would run my hand through my hair there was hair falling Very bad tape ins I called and left voicemails 3 times nobody bothered to return the call I m now buying my extensions from Donna Bella and I m very happy with them Please do now waste your money with this company - they re a joke

I ve decided to try the hand tied weft

I ve decided to try the hand tied weft and purchased them according to the description on their website it stated 5 tracks I called customer service and I informed them that my order was mailed with 4 tracks and according to them they made a mistake and informed me that if i wasn t satisfied for their mistake I could return the product Donna bella is a much better company I ll stick with them Forget this company Read before you purchase and make sure you get exactly what you re paying

I was excited to find curly hair

I was excited to find curly hair extensions that matched my curl pattern but I m disappointed with this brand I ve bought tips and now hand tied wefts The hand tied wefts shed to the point where there s always a climb of hair in my brush or comb I ve had the hair for a month and it s incredibly dry and tangle immediately When I run my fingers through the hair to break apart the tangles I just have more and more hair coming out I ve used hair extensions for 10yrs so I am well aware of the care of them Sad I was hoping these would work out A lot of money wasted

Trash hair

After using this brand on several clients I had one install that didn t even last 2 months before having terrible shedding and breakage over several inches This client had payed for over 20 inch hair and was very unhappy Seemingly strange being that she has worn extentions for over 10 yrs and takes very good care of them i have done hair for 22 yrs and have never had to ask a company for hair replacement but I ask perfect locks to replace the hair I would of course be reinstalling it for free to make it right for the client I was run around asking to see pics and so forth for months with no solution offered anyone high enough up in the company to approve the replacment refused to talk to me I was told they don t do that and are to busy I will never use this company again nor refer them and will continue to tell other stylist about my horrible experience with perfect locks

I bought tape in hair extensions from

I bought tape in hair extensions from Perfect Locks and after one wash they looked ratty and terrible I went into the Walnut Creek location to show them and they refused to do anything to remedy the situation I have hair that I got from Amazon that is literally way better than the hair I got from Perfect Locks Like no comparison This company is a joke Terrible product rude employees could care less about the customer Oh and the only reason they have any good reviews is because a few years back they were caught buying fake reviews on Yelp Just got to trust yelp com and type in Perfect Locks and you can see proof of it So don t trust a single good review you see from this company They re scam artists

Customer is Always Wrong

Great until something went wrong They string you out on customer service saying they ll get back to you they are reviewing your case They are never going to help you Customer service is terrible Find another place to buy from

Love that everything I order gets

Love that everything I order gets better and better

The hair I purchased from perfect locks

The hair I purchased from perfect locks was a great addition to my bohemian knotless braids 10 10 would recommend