


Authentic Remy Hair Extensions & Wigs — Perfect Locks
Based on authentic user experiences
Maria
6730 reviews
N/A
10 months ago
Would not recommend buying from Perfect Locks
When I found this website 2 things made me order 8 bundles wavy tape in hair from them 14 22 inches First the quality It seemed good by the way they described it Second on their website they said Since all of our hair is single-drawn Remy hair ends are left natural we add an extra 2 inches of length to all our hair This allows you to trim the ends without unnecessarily paying for extra length Or leave them beautifully natural like most of our customers the choice is yours It sounded very generous to me and they seemed as a very good company Well when the hair arrived the hair was absolutely not with 2 extra inches as they promised on their web site It was actually almost not even 14 and 22 inches I would have accepted that of course if it hadn t been that they promised these 2 extra inches when I purchased When I contacted them this is what they answered Most of our hair will come with an extra one to two inches in length on the weft There is some cases where it can measure to the exact length We give this extra length so our customer will have the freedom of trimming off any of the hair if they desire And of course I answered But on your website it does not say Most of our hair comes with 1 or 2 inches extra this is what you are saying Since all of our hair is single-drawn Remy hair ends are left natural we add an extra 2 inches of length to all our hair They answered with that I could return the hair but I would have to be the one paying for the return That I did not seem as a fair thing since they been the one promising one thing but delivering something else But no they did not want to listen to that Now if you read on their web site today they have changed the text to might come with 2 extra inches They changed that after I confronted them about it The way that they did not want to make me a happy customer since they been the one not keeping their promise made me wonder what might they be lying about more And what if there turns up another problem with the hair or with a purchase in the future Must I pay for that as well No that type of Company is not worth buying from Regarding the hair quality it was ok but many other company have the same and are far more interested in keeping their customers I would rather buy from them So I would recommend you to think twice before you order If something goes wrong you are probably the one paying for it
Marisol
6730 reviews
N/A
10 months ago
I bought the tape ins and I tips on
I bought the tape ins and I tips in wavy 60S Although the color was almost a perfect match the tape ins came with a very shiny coating making them look unnatural I reached out to via chat to return them but hours later no response so I emailed them I was told that once I washed them it would go away I was going to an event and was desperate for hair so I got it installed and still the shine remained on the hair after I washed several times Ironically the ITips did not have the shine When I reached out to let them know it didn t work and I wanted to return the two bags of opened bags they asked if I wanted to exchange them for something else or get a credit because they deduct 15 for restocking fee I wasn t expecting money back on the hair I used that I then had to remove the next day but they could have waived the restocking fee for the two packs I was returning They could care less that I was unhappy with my purchase Then when I tried to return and put in my order number initiating the return it stated order not found I was so frustrated I kept the hair to use as swatches being that I only have 15 days to return and I was going back and forth on emails for a few days already I m a professional hair stylist and I have never had such a bad experience with a professional company The worst customer service ever Please read your terms for refunds or exchanges carefully with this company and all companies you deal with I m out 628 00
Alda Mihali
6730 reviews
N/A
10 months ago
Please stay away from this company
I had been purchasing tape ins from them every 2-3 months for the past 2 years That was 1 500 of business per year I was giving them The least order I received was not real hair the hair would get super tangled and ever since I had them installed every time I would run my hand through my hair there was hair falling Very bad tape ins I called and left voicemails 3 times nobody bothered to return the call I m now buying my extensions from Donna Bella and I m very happy with them Please do now waste your money with this company - they re a joke
Jay
6730 reviews
N/A
10 months ago
I ve decided to try the hand tied weft
I ve decided to try the hand tied weft and purchased them according to the description on their website it stated 5 tracks I called customer service and I informed them that my order was mailed with 4 tracks and according to them they made a mistake and informed me that if i wasn t satisfied for their mistake I could return the product Donna bella is a much better company I ll stick with them Forget this company Read before you purchase and make sure you get exactly what you re paying
APriest
6730 reviews
N/A
10 months ago
I was excited to find curly hair
I was excited to find curly hair extensions that matched my curl pattern but I m disappointed with this brand I ve bought tips and now hand tied wefts The hand tied wefts shed to the point where there s always a climb of hair in my brush or comb I ve had the hair for a month and it s incredibly dry and tangle immediately When I run my fingers through the hair to break apart the tangles I just have more and more hair coming out I ve used hair extensions for 10yrs so I am well aware of the care of them Sad I was hoping these would work out A lot of money wasted
Penny McCorkle
6730 reviews
N/A
10 months ago
Trash hair
After using this brand on several clients I had one install that didn t even last 2 months before having terrible shedding and breakage over several inches This client had payed for over 20 inch hair and was very unhappy Seemingly strange being that she has worn extentions for over 10 yrs and takes very good care of them i have done hair for 22 yrs and have never had to ask a company for hair replacement but I ask perfect locks to replace the hair I would of course be reinstalling it for free to make it right for the client I was run around asking to see pics and so forth for months with no solution offered anyone high enough up in the company to approve the replacment refused to talk to me I was told they don t do that and are to busy I will never use this company again nor refer them and will continue to tell other stylist about my horrible experience with perfect locks
Kara O Neil
6730 reviews
N/A
10 months ago
I bought tape in hair extensions from
I bought tape in hair extensions from Perfect Locks and after one wash they looked ratty and terrible I went into the Walnut Creek location to show them and they refused to do anything to remedy the situation I have hair that I got from Amazon that is literally way better than the hair I got from Perfect Locks Like no comparison This company is a joke Terrible product rude employees could care less about the customer Oh and the only reason they have any good reviews is because a few years back they were caught buying fake reviews on Yelp Just got to trust yelp com and type in Perfect Locks and you can see proof of it So don t trust a single good review you see from this company They re scam artists
Jessica Moore
6730 reviews
N/A
10 months ago
Customer is Always Wrong
Great until something went wrong They string you out on customer service saying they ll get back to you they are reviewing your case They are never going to help you Customer service is terrible Find another place to buy from
Darnell Davis
6730 reviews
N/A
10 months ago
Love that everything I order gets
Love that everything I order gets better and better
Forever alli
6730 reviews
N/A
10 months ago
The hair I purchased from perfect locks
The hair I purchased from perfect locks was a great addition to my bohemian knotless braids 10 10 would recommend