Perfectsleeppad Reviews

Horrible

Horrible Absolutely horrible The product itself isn t that bad but the customer service is essentially non-existent First and foremost when the product arrived at my home the two floor units were a little different One was obviously not new with little scratches across the screen and noticeably louder when on than the other No big deal though because I figured maybe it was refurbished and I m not gonna complain even though I was paying for a new product I tried the product for about 90 days and decided that it wasn t right for me I then contacted customer service about a return and received a return label quickly I drained my pad packed it up then sent the package back After I received notification from the shipping company that my package was delivered I emailed perfect sleep pad to double check that it was there I got a quick reply that it was and they would go through my return within the next few days and that I will receive an email letting me know what my refund would be since the refund is supposed to be the initial cost minus the shipping cost A little over a week passed without hearing back from anyone so I emailed Jesse who had let me know they received my pad and got nothing back I waited another week then emailed again no reply Another week another email sent and still silence from them About a month passes and after multiple emails with no response I m starting to think that maybe they have no intention of issuing a return so I start to consider my other options I realize I can ask the Better Business Bureau for help but sent out one more email letting them know I will be reaching out to the BBB Apparently that got their attention because the very next day I received a response letting me know that the condition of my pad was unacceptable and that they would be charging me the cost of a replacement pad Said email has multiple typos and is written like a text message sent between friends not professional at all which makes me question the legitimacy of this company even more More so I m accused of not reading the return policy while Jesse himself misquotes the return policy Since there is no way to prove that my pad wasn t damaged or in bad condition I accept that there is nothing I can do and take the return they give me Mind you all of our conversations are being conducted through email which are being responded to within a day if not hours Why couldn t he have contacted me back during the several email attempts in the past month All in all there are much better companies out there who make similar products that I d much rather give my business to As I stated at the beginning the pad itself isn t bad but it also isn t that great If you re looking for a pad to keep cool in the evening look towards more chili options

Do not buy this product NO customer support

Do not buy this product We purchased the product and were happy while it worked for only 3 months I reached out to the company multiple times even receiving messages from Mr Henry Zeifman the President of Perfect Sleep Pad stating I ll call you and never did after I went through all of the basic fix options they offered All I wanted was an exchanged product that worked because while it did function my wife loved it To say I was extremely disappointed is an understatement I will share my emails and or messages to substantiate this review

Fraudsters

The company fraudulently sells their product pretending to be Chili Technology They are unprofessional can barely put together a business email and are not looking out for your best interest Consider the negative reviews on Trust Pilot everyone experiences the same issues Don t fall for their fake 5 star reviews Avoid Perfect Sleep Pad buy a real ChiliPad instead

AVOID

Once you buy impossible to return or use your warranty No one answers the phone Complete fraud company

Save yourself the money and heartache and buy from a different company

Ordered it on 3 25 Finally arrived on 4 9 Opened box - the white box with the control unit in it was not sealed but looked like it had been taped twice previously so I was already worried it was a refurbished unit Followed instructions to set it up The hose that attaches to unit and pad has fabric pulled away from the end on one side Fine - if it cools it is good THE CONTROL PANEL DOES NOT WORK No lights - no buttons - nothing You call the number listed - nothing - you have to leave a message with person 2 whoever that is and I have yet to hear back The email for Henry on the FB site - he is as useless as number 2 The other email suggestion with info in the address - nope This is ridiculous for the unit was not remotely cheap I cannot return it without a Return Authorization but cannot reach anyone to get a return authorization BUYER BEWARE

Absolute garbage

Very bad experience I had been buying from the Chilipad company for over ten years but I began to have trouble with that company in 2021 so I decided to try this one I bought a Perfect Sleep Pad in December 2021 By February the pad was leaking all over the bed and the unit no longer cooled The first time I called to let them know the unit wasn t working properly I got crap from Henry and Jesse They asked why I wanted to run it so cool and said well studies show it s better to sleep at a higher temperature and maybe I should try running the unit at the other end of the bed completely ignoring the fact that the unit was no longer functioning properly I had to buy a watt meter and send Henry the info on how little energy it was using before he would send a replacement in the meantime I barely slept because my bed was so hot When I sent photos of the pad leaking Henry sent me a replacement for that Within two months the replacement pad was leaking even worse than the first one and Henry didn t respond to my email When I called several days later he did return the call finally but he told me they sell thousands of pads every year and nobody ever complains about them leaking He refused to send a new one unless I paid for it in spite of the supposed two-year warranty Beware of this company They use three different names that I am aware of and possibly more Their website says Perfect Sleep Pad The phone calls come from Closet Reorganizer and the bill comes from Your Organic Source I have seen the exact system for sale on other websites under even more names than that Just a warning not to trust this company with your money If you do buy from them be sure to send any payments through Paypal I did and was able to have my money refunded because they decided in my favor when I opened a claim

Buyer beware

Buyer beware No money back although they received the product 5 months ago and just said that funds are tight

Worst product stay away and don t waste

Worst product stay away and don t waste your money Worked well for a few months then stopped working When it did the only person that seems to work for the company make you jump through a minion hoops until you just realize your better off to just throw it out

Prob a fraudulent company

Ordered March 7 and therefore paid via credit card it s been 20 days and I have heard nothing Nothing in shipping I left emails calls and social media messages nothing This is a fraudulent company