


#1 pergola i Skandinavien - Pergolux Pergola – PERGOLUX Danmark
Based on authentic user experiences
Jette
6733 reviews
N/A
10 months ago
Great product but extremely long delivery time
We ordered on 18 March and the money was immediately deducted from my card - around 41 000 DKK against Danish law Though it said delivery in a few days on the website we did not receive anything until Mid of April When we opened the packets a 4m screen was missing After contacting Pergolux we were told that the shipping department had forgotten to report that the screen was out of stock They then promised delivery in June I asked again on 10 June one representative said it would be in stock in 2 weeks and another in 4 weeks In July I asked through the chat since no-one answered my emails I was told I could expect to receive it in 2 weeks week 31 and probably before that Update 1 September The story continued In week 31 I asked through the chat and again I was told in 2 weeks week 33 and probably before that When I insisted that she should follow up with the shipping department because I felt like their standard answer was 2 weeks the chat representative became very defensive and said she was certain of week 31 Surprise week 31 comes and still no delivery So I asked again and this time was assured 33 was the new delivery week and the representative was certain of it again When I insisted the product was in stock per the website she replied that they had very few trucks going to Denmark By week 34 this had become such a joke when I once again asked through the chat and was told week 35 However then something new happened The day after I was called by the sales manager and promised delivery that week And actually the missing screen was shipped on 21 August but was then delayed and not delivered until 26 August Plus we got at compensation We installed the 4m screen this Friday and all is now good and functional The product is really great and deserves 5 stars but the delivery and customer experience has been such a bad experience that I have to deduct 2 stars
Lucas Jepsen
6733 reviews
N/A
10 months ago
Good product
Good product shitty delivery and CS
Valeri Filipov
6733 reviews
N/A
10 months ago
Very good quality product
Very good quality product We are enjoying the new area in front of our house so much I would recommend it to anyone searching for a good solution for a modern shady place around the house
Mia Schmidt
6733 reviews
N/A
10 months ago
Solid and beautiful
The pergola is solid and looks really good in our garden
Ihsan El Kadery
6733 reviews
N/A
10 months ago
Fantastic support from Christian
Fantastic support from ChristianI bought my sundream S2 Wall mounted Everything was fine until I have to fix the screws in the louvers It was a VERY difficult mission Almost impossible I was in contact with Christian from customer support He was very nice to guide me and answer my questions and to find the right tools to accomplish this mission I recommend that pergolux reconsider this in the wall mounted pergola because there s no place between the wall and the beam to fix these screws especially if there is a little roof above the part of pergola that fixed to the wall