Pergolux Reviews

Great product but extremely long delivery time

We ordered on 18 March and the money was immediately deducted from my card - around 41 000 DKK against Danish law Though it said delivery in a few days on the website we did not receive anything until Mid of April When we opened the packets a 4m screen was missing After contacting Pergolux we were told that the shipping department had forgotten to report that the screen was out of stock They then promised delivery in June I asked again on 10 June one representative said it would be in stock in 2 weeks and another in 4 weeks In July I asked through the chat since no-one answered my emails I was told I could expect to receive it in 2 weeks week 31 and probably before that Update 1 September The story continued In week 31 I asked through the chat and again I was told in 2 weeks week 33 and probably before that When I insisted that she should follow up with the shipping department because I felt like their standard answer was 2 weeks the chat representative became very defensive and said she was certain of week 31 Surprise week 31 comes and still no delivery So I asked again and this time was assured 33 was the new delivery week and the representative was certain of it again When I insisted the product was in stock per the website she replied that they had very few trucks going to Denmark By week 34 this had become such a joke when I once again asked through the chat and was told week 35 However then something new happened The day after I was called by the sales manager and promised delivery that week And actually the missing screen was shipped on 21 August but was then delayed and not delivered until 26 August Plus we got at compensation We installed the 4m screen this Friday and all is now good and functional The product is really great and deserves 5 stars but the delivery and customer experience has been such a bad experience that I have to deduct 2 stars