Closer Pets formerly Pet Mate Online Pet Shop for Cats Dogs Fish
Based on authentic user experiences
Bobby
6731 reviews
N/A
5 months ago
Unreliable Product Unreliable Company
A word of advice to anyone thinking of buying a Fishmate filter DON T I have been using one for nearly 4 years now and I can report that it is badly designed badly made unreliable and potentially dangerous It has failed in a big way three times The first time was when the top of the bucket split and leaked water into the garden overnight nearly running my pond dry This is a known fault as I discovered when the manufacturer sent me a free replacement bucket with redesigned reinforced sides The second failure was when the internal quartz tube developed a fine crack in the middle of one side for absolutely no reason Luckily I noticed it during a routine cleaning session you ll do lots of cleaning sessions if you buy a Fishmate Again the manufacturer replaced under warranty but you can imagine what would have happened if the split has resulted in the glass fracturing and squirting water all over the electrics The third failure was when the start capacitor for the UV light inside the filter literally exploded taking the large choke transformer with it leaving smouldering melted plastic This failure was so violent that it fused our house electrics even though the pond is protected by its own RCB Imagine what would have happened to the food in our freezer with the house electrics completely fused if we d been away on holiday In terms of bad design well I bought the Fishmate 45000 which is supposed to be able to handle a pond 4 times as big as mine but the filters still need cleaning every two weeks - a filthy job made harder by the filter s design On top of that the flushing out filter cleaning system Fishmate are so proud of doesn t actually work properly unless you have a pump that generates a lot of pressure - if you have one of the new generation of eco pumps forget it If you do manage a flush through it will use an awful lot of water to remove not much dirt and as others have noted the flush through outlet will then leak All in all it s actually less hassle to just clean the filters manually making the flush through feature completely redundant Then there s the basket of biological material that falls apart metal screws stripping the plastic they are screwed into as others have noted the foams that quickly disfigure and need replacing every year that s just 65 for a set please and the gasket seal to the top of the unit which is one of the very worst designs I have ever encountered In short this product has been a complete disaster only made worse by the fact that after your 3 year guarantee is up the company will turn its back on you - I have just been told by them that they don t hold any electrical spares so after its 3rd failure my 400 filter is now deemed by them to be a complete write off after under 4 years of use So to sum up a totally unreliable product from an equally unreliable company AVOID
Mrs J Houson
6731 reviews
N/A
5 months ago
DO NOT ORDER FROM THIS SHADY COMPANY
Ordered a Christmas present for my cat on 12 05 19 They stated in their email that is would ship in 2-5 business days It shipped on 12 17 19 Fed Ex returned it because apparently you have to sign for a 10 00 toy ridiculous When I emailed them to complain they got smart with me and said Fed Ex has their own policy so it was not their fault Maybe I would have gotten it if they had sent the product in the time frame they stated in the email Very poor customer service Shame on the business for blaming the package handler If this company can t handle a Bradsdeal then they need to discontinue offering one
Kathy
6731 reviews
N/A
5 months ago
Catmate c20
This thing is pretty weak for the price you d figure it d have a digital timer I might see whats up with the higher up models but this thing s timer function is not accurate enough to truly be called hourly Regularly my elderly cat gets her meals an hour or so late bc it isnt accurate Plus it loudly clicks like a timer from the 80s Not to mention the square receptacle is difficult for my cat to get the last chunks Why isnt it a round bowl Why isnt there an off switch I have to remove the battery when not in use I literally might throw it away
rob o
6731 reviews
N/A
5 months ago
DO NOT order from this company
DO NOT order from this company They are awful to deal with
Carl Charlesworth
6731 reviews
N/A
5 months ago
PetMate responsible for dama shipments
We purchased a kennel from PetMate to ship our dog to Hawaii The kennel arrived damaged We ordered a new PetMate kennel from Amazon PetMate refunded the cost of the first crate
Chris Ellis
6731 reviews
N/A
5 months ago
Couldn t care less customer services
I have just purchased a Petmate fountain and the pump is not working so I emailed Petmate suggesting they just replace the pump but they advised me to return the entire unit to the supplier - washing their hands of their shoddy goods I have had three pet fountains all the pumps failed just out of guarantee which I replaced with a different make and worked for years I did expect this one to not ARRIVE not working Their goods are obviously even worse now and their customer service non existent so I suggest - buy another make not Petmate
Mrs J Houson
6731 reviews
N/A
5 months ago
I bought a retractable leash and just
I bought a retractable leash and just over a month it broke and they will not let me have a refund or exchange Really crappy product Don t buy from them
Tim Cranna
6731 reviews
N/A
5 months ago
The return Policy is horrible they do
The return Policy is horrible they do not have return shipping labels and if you need to return the shipping cost more than the product would not recommend buying from this company
michael cheeseman
6731 reviews
N/A
5 months ago
Catflap Total crap lasted 7 months
Bought catflap which was meant to open for chipped cat Total crap lasted 7 months and then didn t read any of the cats chips 50 down the drain When I went to manufacture they washed their hands of it said nothing to do with them Stay well clear of this product and all catmate products the products are useless and their customer service awful Choose another cat flap for chipped cats
Chris Ellis
6731 reviews
N/A
5 months ago
Horrible product
This product used to be really good it has gone to trash and not worth buying g it The last 4 bags iv purchased have been not but horrible more dust than pallets I purchased it from the same store and its been worse everytime They have clearly let quality go to crap and i will never buy ot again