Petdirect - 100% NZ Owned Online Pet Store - Shop dog & cat food, treats and accessories at great prices - Petdirect
Based on authentic user experiences
Gideon Strydom
6732 reviews
N/A
8 months ago
Wahl warranty not honoured
Bought a Wahl dog clipper which worked ok and after a year faulted Had a 2 year warranty so contacted pets direct They said Wahl won t honour the warranty unless they serviced it This is a basic product with user removable blade for cleaning there is nothing to service So bad product and no warranty provided
DiscoStace
6732 reviews
N/A
8 months ago
Reliable and helpful
I ve made several orders through PetDirect and they have been great Super speedy shipping and when I ve needed to contact them their customer service was responsive and helpful Sometimes we get free samples too which is a nice surprise
Catherine l
6732 reviews
N/A
8 months ago
fastest delivery of product to rural
fastest delivery of product to rural address-ordered Sunday delivered on Monday Was able to speak to a real person regarding my order who was very helpful
George Gibson
6732 reviews
N/A
8 months ago
Great delivery times
Great delivery times and items always in stock
Consumer
6732 reviews
N/A
8 months ago
Excellent service
Excellent service Ordered on a Thursday Arrived on the Monday morning Good prices too
Nicki Jacobs
6732 reviews
N/A
8 months ago
I couldn t be happier with the service
I couldn t be happier with the service from Pet Direct This week I bought online and selected click and collect instead of post When I phoned them it was no problem at all the week of Christmas for them to send it by courier It arrived across town the next day with some extra little treats for my dog So kind thoughtful and VERY helpful Highly recommend Thank you
Kythrie
6732 reviews
N/A
8 months ago
Prompt shipping great products fair prices
Their shipping is extremely fast even at the busiest time of the year Christmas and new years They have a huge range of products that I have never seen in stores anywhere locally Really have 0 complaints about this company Around a year ago I was sent the wrong product by mistake and they paid for my return postage - so I can also vouch that if an error is made they re quick and helpful with rectifying any issue Have regularly used them for over a year for most of my pet needs and have no complaints about the service
Kerry Lusby
6732 reviews
N/A
8 months ago
Recommend
Super fast online service- I ordered the product on Saturday and had it on my doorstep Monday with regular updates Dog Kong product is great and we appreciated receiving the little extra gift Will use them again definitely
Angela Povey
6732 reviews
N/A
8 months ago
Excellent service
I ve been using Petdirect for years and have never been let down Their website is easy to use and manage auto-deliveries good comms on orders etc fast delivery Excellent range of food and accessories Would recommend them highly
Mary-Anne
6732 reviews
N/A
8 months ago
Excellent Service
I have used Pet Direct several times now and always found it an excellent experience They stock a wide range of products which is really helpful The website is easy to use and the ability to sign in and save details and view an order history makes ordering fast Service and delivery is prompt I have had to make my first return I bought the wrong product not at all a fault of Pet Direct and returns were processed as quickly as orders which is something not all companies do I recommend Pet Direct to all