Based on authentic user experiences
Andrew Wallace
6734 reviews
N/A
6 months ago
The product is fine but the amount of
The product is fine but the amount of emails i get is insane
Armelle DUPUY
6734 reviews
N/A
6 months ago
No reimbursement after 1 month
Finally after almost 1 year I received the cat litter V3 and I immediately sent it back as it did not meet my expectations at all After 1 month I still have not been reimbursed They do not answer phone calls only answering machine with options that do not seem to work nor my chat messages Is there still a real person behind this company Your reply below is not totally correct Nevermind the confusion about Petlux Denmark you NEVER replied to my messages on your chat and you blackmailed me asking that I modify my review BEFORE you help me with my issue which is to be reimbursed after 1 month Scandalous
Aliya Kireeva
6734 reviews
N/A
6 months ago
Poor customer service
Product arrived quickly but the customer service needs improvement I asked a question and haven t received any response so far - it s been already 3 days
Andrew Wallace
6734 reviews
N/A
6 months ago
Not really sure this is a good
Not really sure this is a good accessory Delivery was on time But instructions booklet is poor - for instance the international size of the batteries is nowhere to be found Personally as I have serious problems with my eye sight- it made it impossible to assemble it - and I need now to depend on others So not really sure
Armelle DUPUY
6734 reviews
N/A
6 months ago
The quality is not really good
The quality is not really good It s called PetLux but i don t see the Lux part here 1 Right from the start I already felt like it s a cheap plastic the platforms that you put around the wheel itself one of them didn t align at all because they seem to be of the different size so one of the them just sticks out as it cannot be aligned which makes it a bit dangerous for the cat That s a huge -2 we payed 30 more to get the wheel with the light and it doesn t even work normally- the LED wasn t sticky enough so it was falling down it doesn t work at all if you don t hold the cable with your hand the moment you realise it the light goes off And it was said that it s supposed to be 4 different colours but there is only 1 white colour 3 the wheel that lady was assembling on the video is a bit different from the one that we received the matras part so it took more time to figure out how we should assemble it And after all that our cat doesn t really pays a lot of attention to it Can we pls at least get the normal light or 30 back Thank you
Andrew Wallace
6734 reviews
N/A
6 months ago
I m ordering from France
I m ordering from France and it is impossible to get the information emails order receipt offers in an another language than Dutch English would be the least to be friendly with other countries
Armelle DUPUY
6734 reviews
N/A
6 months ago
shipping Costs are out of proportion
Spare Part available that is a big plus but shipping costs are extraordinary high and delivery time not as promised
Christel
6734 reviews
N/A
6 months ago
It works D
Great self cleaning litter App works very well too I hope it carries on that way
Alexandra Page
6734 reviews
N/A
6 months ago
Its very good
Amazing company cool products even better customer service We love our Petlux Self-Cleaning Litter Box
Karen H
6734 reviews
N/A
6 months ago
Very satisfied
It works The setup was quick and easy The cat took to it straight away No problems at all so far Note I did NOT hook this up to any Wifi or any App because I absolutely do not want that stuff but this automatic cattoilet works with just a power supply and nothing else Easy