Petnsur Reviews

nightmare to deal with

I got pet insurance because I wanted to be prepared if anything terrible happened to my pets They refused to pay out when my rabbit had loads of unexplained problems which were then shown to be related to some mysterious lumps in her body They won t cover any of it claiming that symptoms of diarrhoea had occurred before and is pre existing Symptoms are not a diagnosed condition Then I have had many struggles trying to go through to them Customer service is terrible My vet tried to reason with them a the most experienced exotic vet in NZ but was unsuccessful After cancelling my policy at the end of the year I just found they have started to deduct money again I called and they said they hadn t but my bank says otherwise Apparently they have to investigate first before they can do anything - this is so unacceptable and I doubt I will ever get a call back as per usual

I had a free puppy pet insurance with

I had a free puppy pet insurance with pet-n-sure nz My puppy was sick from day 1 and I rang the company to find out if I was eligible to be covered by their insurance I was told I was and to put in a claim which was emailed to me I then received a email 3 days later to say basically I wasn t I rang again spoke to the same person and he said he would speak to the manager and get back to me No word came after that I am very dissatisfied client who has been given wrong and conflicting information

Pet Nsur is an absolute joke

Pet Nsur is an absolute joke Customer service is atrocious I advised them I don t believe I was on the right cover as they responded to a cruciate is a condition Didn t identify it as an injury This concerned me enough to get them to call me No call back Request completely ignored They don t answer the phone with a name and are extremely vague in regards to policy cover The negligence of the customer service rep who responded to my request for call back To which she completely ignored was enough for me to cancel my policy and go with southern cross pet insurance Southern cross have been absolutely fantastic to deal with and explain anything in full With a warm happy voice COMPLETELY AVOID PET N SUR

Unfortunately another tale of woe with

Unfortunately another tale of woe with this company Happy to take your premiums but if you have a significant claim they leave you hanging Don t trust them Go with someone reputable

Absolutely the most disgusting people

Absolutely the most disgusting people on the planet The ONLY Insurance company I know of where you have to pay premiums for a dead pet Their customer service is disgusting they pay out on nothing and they find every out in the book to not pay a claim These guys need to be taken to task and exposed for what they doNEVER sign up for these ruthless rogues

Very Very Poor and disrespectful

Very Very Poor and disrespectful Got 1 month free insurance as part of adopting via Kitten Inn however my Kitten got sick within the first week and didn t make it - Contacted Pet n Sur to cancel the policy and tell them what had happened Got an email responding and saying we are so sorry - however 3 weeks later got a phone call to ask how my Kitten was settling in - Unbelievable they should have known my kitten had died The lady said - I will update my system 2 days later another lady rings and say s How s your kitten settling in When I explained again that they should know that my kitten had died the lady just said Oh - well no one told me DON T USE THIS COMPANY

I am convinced the 5 star reviews for

I am convinced the 5 star reviews for this company are fake because they couldn t be more different from our experience Their customer service is terrible They happily took our money for years but refused to pay out when we needed them They lock you into their direct debit and wont let you cancel it s a scam and a racket This company should be on fair go I d give them less than one star if I could

0 stars from me

I will like to be able to give them 0 stars 1 is to much I have been lucky to have a very healthy dog paid them for 9 years without claims first claim got denied my vet was shock It has been more than a year trying to cancel the service and they say that it is all done but they keep charging 10 years and counting all together worst scam ever 100 those good reviews are fake my next step is fair go

Absolutely awful service

Absolutely awful service terrible advice and just plain money hungry Twice confirmed my dogs particular problem would be covered under my policy before I brought the policy and before I claimed but then they won t pay out when I claim Just scum