


Based on authentic user experiences
Cassie Needham
6727 reviews
N/A
1 year ago
Terrible
Was told I was approved then whoops we accidentally approved you when I requested a supervisor contact me I was told they would when they could find the time
T K
6727 reviews
N/A
1 year ago
Beware of Petpay and Pawrade is Scam
The reality is Pet Pay company engages in racketeering and fraudulent pet sales hiding behind a payment service Admittedly I did initiate a purchase for a dog online I gave my credit card information However as soon as Pet Pay charged the card The bank sent me a Fraud Alert text On this Alert I decided to further review Pet Pays record online and found numerousComplaints from clients with horrible experiences with Pet pay Complaints where mostly about receiving pets that were totally Different than what was purchased or pets that were delivered sickly or infested or dead This led to our decision to abort the transaction At his juncture we were within the 10-15 minutes of the credit card charge and nothing had taken place no pet was sent nothing was exchanged Any rightful and legitimate organization must have fair cancellation practice But with all of this Pet Pay follows the jungle rule and an lawfully insists on charging my card for the full price of the pet at 3494 64To this date there has not been a completed transaction We have not received a pet dead or alive but Pet pay has fully charged the account I maintain Pet pay is nothing but a crook organization that is engaging in racketeering by way of taking advantage of unsuspecting individuals trying to purchase a pet Let this be a clear warning to all Pet pay is a fraud To cancel a sale within 10-15 minute is a customer s right and should not result in unlawfully charging once credit card wit not pet exchanged Termeh Khiaban
Adrian Jacobs
6727 reviews
N/A
1 year ago
This company sells pets with birth
This company sells pets with birth defects We purchased a Pom Pom Within the first week the vet indicated the puppy had a birth defect hernia that needed surgery Petpay said get the procedure completed and we will refund it after you process the paperwork We received an email today that they will refund 200 00 on a 4 000 procedure My mother lost her husband just a few months ago and a home in hurricane Ian and they new this This is how they treat customers Stay away at all cost these people are a fraud If you have a problem it would be best to dispute your card immediately They will tell you that this will void the warranty that they won t stand behind Run from this establishment
Hestia Lei
6727 reviews
N/A
1 year ago
Puppy experience w PetPay
I decided to purchase a puppy for my son and we wanted to go through a reputable company and used Pawrade and PetPay From end to end we had an amazing well laid out experience The ambassador was responsive to our questions along the way I highly recommend both companies We are thrilled with our newest family addition