Inaccurate Sizing and Poor Quality Product
I received a product that was completely the wrong size. The dog boots were labeled as XL for dogs weighing 10–13 kg, but my dog weighs 11 kg and I could not even get half of her paw into the boots. The sizing is extremely inaccurate. I contacted the company to explain the issue, and they asked me to return the item at my own expense to Austria. Despite the name suggesting otherwise, this is not a UK-based business. The product quality is cheap and poor, the sizing is misleading, and the company name is deceptive. Do not purchase from this seller.
Anthony
N/A
Reasonable Prices but Quality and Shipping Could Be Better
I purchased cat toys and dog treats from Pets-dreams and had a mixed experience. The website is easy to navigate and prices are quite competitive compared to brick-and-mortar stores. However, there were several areas that disappointed me. The shipping took longer than promised—my order arrived in three weeks instead of the estimated ten business days. When the package finally arrived, several items showed signs of rough handling during transit. The treats had broken packaging, which raised concerns about freshness. I ordered a rechargeable toy, and it arrived completely non-functional despite being advertised as brand new. Upon contacting customer service about returns and replacements, the process proved unnecessarily complicated. Customer support took nearly a week to respond to my email inquiry. The product range is decent, offering a fair selection of pet supplies across different categories. Unfortunately, the execution and quality control don't match the reasonable pricing. For the money spent, I expected better packaging protection and more responsive customer service. I may try other pet suppliers before ordering from Pets-dreams again, though I appreciate their competitive pricing structure.
Dean Gray
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Limited Product Range and Inconsistent Quality
I ordered cat food and accessories from Pets-dreams last month. While their website is easy to navigate and checkout was straightforward, the actual products disappointed me. The cat food arrived partially damaged, with spillage inside the packaging. Customer service took two weeks to respond to my complaint. The product range seems limited compared to other pet suppliers - they didn't have several items I was looking for. Additionally, the pet toys I received felt cheaper than expected for the price charged. Shipping was slow, taking nearly two weeks for standard delivery. On the positive side, prices are reasonable and the packaging was environmentally friendly. I won't be ordering again unless they improve their product quality and customer service responsiveness. There are better alternatives available that offer fresher stock and faster support.
Samuel Scott
N/A
Disappointed with Product Quality and Shipping Issues
I placed my first order with Pets-dreams expecting a positive pet supply shopping experience, but unfortunately I've been quite disappointed. The initial website browsing was fine, offering a decent selection of pet products including toys, food, and accessories. However, the execution fell short of expectations in several critical areas. First, the shipping was significantly slower than promised. My order was supposed to arrive within 5-7 business days, but it took nearly three weeks. The pet supplies I ordered, particularly the dog food, were partially damaged upon arrival, which was concerning given the perishable nature of the items. The packaging could have been more protective. Product quality also disappointed me. The pet toys I ordered appeared cheaper than advertised photos suggested, with visible stitching issues. The treats I purchased didn't match the product description regarding freshness and packaging. Customer service responsiveness was poor. My complaint email went unanswered for over a week. When they finally replied, they offered minimal compensation. The return process proved unnecessarily complicated and expensive for pet supply items. While Pets-dreams offers competitive pricing and a wide product range, their operational issues are concerning. Pet supplies require reliability and quality standards for pet health and safety. I would recommend exploring other pet supply retailers like Chewy or local pet stores before trying Pets-dreams. Overall, this experience has made me hesitant to order again.
Jane Laidlaw
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Think this is a scam site
Think this is a scam site - have repeatedly tried to contact them but domain name is not recognised and all my emails come back undelivered as site not recognised Currently out of pocket with little opportunity to get money back
Jen Harrison
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Wriggly lobster is total rubbish
Wriggly lobster is total rubbish a dangerous pet toy due to the glass eyes and battery case accessible to chew through a thin piece of material I put a one star review on their website and it showed up for 10 seconds then disappeared All the five star reviews on their website are clearly fake as they all say the same thing just different words I ve never wasted 10 before but I clearly did on this occasion
Paul Hansell
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Like a lot of others
Like a lot of others dreadful company in China I ordered a rolling ball with a cord tail or so I thought but due to a very misleading website got sent something with fur which isn t appropriate for a dog Not going to get a replacement or money back as apparently that s what I ordered No offer of return or refund AVOID
Monika
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Scam liars fraudulent
I ordered a cat toy 10 days ago no contact no reply no tracking details I am contacting my bank to get the money bag Scammers you won t get away with it My order no PDUK77303 Beware don t use this company
Chris F
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Avoid Pet Dreams UK
Avoid Pet Dreams UK - Scam Company I placed an order with Pet Dreams UK on 16th December trusting their claim of 14-day delivery However the tracking hasn t updated since 27th December and the item has yet to arrive This company is misleadingly named it s not UK-based but operates out of China To make matters worse they ve ignored all my emails providing no customer support whatsoever Avoid wasting your money this is clearly not a legitimate business Stay away
amanda
N/A
Wiggly lobster waste of money
Ordered rechargeable wiggly lobster for daughter s dog for Christmas Delivered on time ordered in November and the dog enjoyed playing with it on Christmas Day Then would not charge so useless Contacted customer service and asked for a replacement or refund and couldn t do either as had the toy for over a month and it had been used Do not shop with this company
