Petsecur Reviews

After few months of usage I feel like

After few months of usage I feel like it s necessary to write a review This company is not transparent They promise up to 90 of refund with the most expensive plan which is 19 per month but in the end they don t pay you back They reject all the requests even if part of the list you paid for And they reply you after weeks The concept is we will let you pay 25 monthly to have 50 of refund per year Definitely not worth it

Not a great experience and not worth

Not a great experience and not worth it Hardly anything is covered and if it is only to a very low maximum amount So together with the own-risk you need to pay to even be eligible to get any compensation it s nearly impossible to get a compensation that is anywhere close to what you pay in annual premium Also to need supplementary insurance for preventive care is an absolute joke The insurance directly benefits from you taking preventative care for your animal It s like your health insurance telling you that they won t cover any preventative medicine until it s basically too late and the damage is already done It kind of gives the impression that they want you to pay the premium but have your animal die as fast as possible when something comes up Besides when I cancelled I received a message together with a PDF that stated two vastly different dates to when the policy will be terminated

Not worth it you ll find something better

Using this insurance is like pulling teeth You don t have an account you can see you can t track things because you don t even get a number when you submit a claim You only get a number of claim when they accept or reject it They are absolutely unable to manage when you have more than one pet Worst of all we moved abroad and had to cancel This process is now over two months of headaches I ve had to provide proof of moving for each pet separately Combined with the fact that they ve answered less than 50 of my emails regarding the cancellations they managed to canceln two out of four insurances too late and now expect me to pay a month for these which is insane - I ve left the country over a month ago why would I pay for a month I wasn t there and they knew about it In addition they are now threatening with sending to a collection agency but again refuse to answer One last thing to note their phone support sucks when they even answer They are always confused never have answers and if you explain a situation that is more complex than take my money they tell you that they don t want to continue the conversation Honestly don t do this to yourself I thought they were passable but I can now promise they are not worth it even if you didn t have to pay for the service

Criminal company

I have attempted cancellation with them for months which has escalated to them threatening sending a collection agency to me I have lost all ability to pay have never filed a claim with them have given them a long notice period during which I continued to pay them and they still refuse to accept my cancellation and insist that I have to continue using their insurance for another 48 months I have now contacted ACM and a lawyer and will have to take this matter to court Over a simple cancellation of a service I have never used Do yourself a favour and steer clear Edit since I have received a reply just wanted to add my cat s name is Loki This should make my policy infinitely easier to find Edit 2 sent them yet another email asking them to stop they just ignored it and sent another payment demand with a direct collection agency threat Edit 3 they denied the cancellation yet again for the same bullshit reasons and insisted I stay with them until 2028 Yet again just make sure you stay away Edit 4 Asked them to provide proof that they are a legal insurance in the Netherlands as I was not able to find any confirmation They could not it is mandatory for any legally operating insurance to be registered with the AFM as per Articles 2 75 Wft and 4 11 Wft in addition to European directives 2016 2017 2014 65 EU and 2011 83 EU - all of which are mandatory for any company providing insurance services Reported them to the AFM and ACM and contacted Kifid to mediate Kifid confirmed they are not associated with them - based on everything it is safe to conclude PetSecur is a scam and your best bet is to just block them if you were unfortunate enough to enter into a scam contract with them Edit 5 We are sorry that you are not satisfied with our service You entered into a contract with us for five years The condition of this contract is as follows For the additional insurance castration sterilization you pay no extra premium It is therefore free insurance You do enter into a 60-month contract with us We communicate this in several places on our website Also on our registration form On the registration form we also ask for an extra agreement to make sure that you have read the conditions regarding this free additional insurance Interim termination of your contract is only possible in case of death This is the Google Translated message I just received from them They COMPLETELY ignored my questions about their legal basis and reiterated that their internal policy is seemingly above Dutch law Need I say more

They never pay you back It s a fraud

They have so many exceptions in their policy that it s almost impossible to take some money back They don t cover literally anything In my neighborhood all the dog owners say the same We got scammed but we won t continue with them of course I am sure that they will lose most of their customers soon because it s a fraud Update I had requested the cancelation of my dog s insurance sounds like a joke more than a month ago and they did nothing for that They just ignored my request Then they tried to charge me for the new year s contract and I sent them again an email but this time I had already reported them in the The Netherlands Authority for Consumers and Markets Only then they confirmed my cancelation Although they still ask me to pay them and If they continue probably I will address this issue to my lawyer They think that they can do whatever they want They don t treat their own customers with respect

Avoid

Avoid You are never going to get any compensation Everything is a pre-existing condition even things we had no way of knowing And legit claims get lost unanswered while rejections are immediate Never ever use them I did and I regret it Cancelling as soon as possible

Slow and never reimbursed

I have had Petsecur for a year as I signed up when I got my puppy Every time I have tried to claim I either get no response or they say it s not covered due to something completely unrelated to the vet visit Complete waste of money scam

Do not use this company

Do not use this company they block basic requests like yearly vaccines Then they kept me in a 12 month contract after I requested to leave after only 6 weeks since the service wasn t going to cover things I needed The customer service people didn t help and just repeat the same copy paste message every time I request the contact to be cancelled They are anti consumer and have hidden lockins