Petsfly Reviews

Awesome job taking care of our Siberian

Awesome job taking care of our Siberian Husky

Could not have made the move without Petsfly

I cannot thank Brenda and Petsfly enough for all of their help organization and guidance My four cats made it from Minnesota to Scotland safely and without issue I contacted them online several months before after getting a couple other quotes I was not happy with the communication from the other companies and thought I would try one more Brenda changed my whole perspective on the situation the first time we spoke First of all she scheduled a call and did not just call me out of the blue As an introvert this is huge She set up every call after in advance as well and emailed with me whenever possible She was calm and friendly and clearly knew what she was talking about She was caring towards me and the stress I was feeling about moving overseas and all of the insanity it involves and she has a clear love for animals She broke it all down for me in bite size pieces so it didn t seem as difficult She assured me that even if there are hiccups we would all get there safely We talked through each pet and I ended up deciding to take one on the plane with me and the other three fly on their own I didn t have dates or specifics yet but she started building the plan and checked in on me regularly so I could update her as things developed She was so accommodating and clear about what we needed to get done and when This is not a one size fits all service she made sure that everything worked for me and adjusted when necessary and without issue My vet had very little experience with travel certificates and had questions about how things should be filled out I connected her to Brenda and they were able to communicate effectively without me being in the middle Petslfy had a portal that the vet submitted everything through and it was all really smooth I was connected to Dana who was picking up the 3 cats a couple days before She was great communicating and making me feel at ease She was very sweet and detail oriented at pickup I had complete confidence in her getting my cats on their way My paper work for the cat flying with me was done using their service as well and was handed to me when the others were picked up I had everything I needed and had absolutely no issues with anything at all I got updates on the 3 cats all along and when they were boarded overnight I got multiple check-ins and pictures The man who dropped them off was so sweet and I could tell they were always in good hands My cats were back to themselves in no time thanks to the smooth and caring service they received I hope I never have to use them again but I would recommend Brenda and Petsfly to anyone who has to fly with their pets

Reliable Attentive

It s all about service and trust when it comes to your fur baby - 100 satisfaction

Worth the peace of mind

We had serious reservations and worries about moving our anxious 12 yr old 50lb dog from the US to Portugal in December 2023 We worked with Brenda and she was very reassuring from the start I wouldn t be surprised if she has a degree in psychology because she handled me very nicely Our dog and crate were over the airline limit so he needed to fly as cargo I had serious reservations about him having a layover and went out of my way to present alternative often hair-brained travel plans that I concocted Brenda was totally open to doing it my way but was careful to explain the problems with each of my alternate flights In the end her original flight plan was indeed the best Hadley flew from ATL to FRA to OPO We received a photo of him in FRA pet lounge He was in his crate but the door was open I doubt that he actually got out but I can see that he had the opportunity to do so Petsfly worked very closely with my vet who was able to submit paperwork electronically making the entire process easier Yes we did pay for the vet visit Their service was not cheap but we were concerned about any problems canceled flights delays and that we would not have the resources to deal with any of those issues We were confident that if something had happened Hadley should have been taken care of We had no problems so I can t speak to what would happen in that case The agent who got our dog through the vet check in Porto did not speak English other than to indicate that we needed to wait for our dog We were all united and our pup is happier than ever in Portugal I am leaving this review many months later because I needed to look back to tell a friend how much I paid for the service and realized that I never left a review

Phenomenal service

Petsfly was very helpful with the paperwork and communication They answered all my questions quickly reasonably and were there for anything I needed to know Phenomenal service

We are so glad that we used Petsfly

We are so glad that we used Petsfly We needed to move my daughter s Great Dane from the United States to Germany Moving a Great Dane in itself is a task but to another country is something else We knew there was a lot of paperwork that needed to be done and vaccinations and vet records for customs but had no clue where to start My daughter contacted Petsfly and they were very helpful working with both my daughter who was in a different country and my self in the United States They met with us virtually so we all were able to know what was going to happen during the move It ended up that Maggie the Great Dane was too big for a premade crate and needed to have a special crate made They took care of finding someone local near the airport who could build it and it was waiting for us the day of travel We had multiple emails with communication about the travel arrangements They also worked with our vet to make sure we had everything we needed done for her paperwork and making sure our vet appointments were done timely to match the travel date They kept us updated throughout the travel and even sent pictures We were very worried about the travel since it was an eight hour flight but they were able to answer any and all questions we had Maggie made it to Germany with no issues and has be reunited with her mom We will for sure be using Petsfly when Maggie comes back to the United States

Helpful in a high stress situation

Words cannot express how grateful I am to Brenda and Katie over at Petsfly I m 6 months pregnant and my husband is in the Army overseas currently I was suppose to move 3 months ago but they kept pushing things back and it was stressing me out severely I had no idea when I would leave or be able to get the process finished for our cat I got told on 5 31 24 that I would be leaving a week and two days later That day I reached out to Brenda she got me in contact with Katie and Katie helped me with the process I did not genuinely think it would be possible to make the vet appointment send over the certificate get it signed and mailed back to me in time Katie took care of everything and as luck would have it I will be able to leave with my cat Katie was extremely knowledgeable about the whole process she was definitely on top of things and I ll forever be grateful to Petsfly for making this happen Especially after all the other bs the Army pulled these last couple months I would highly recommend them to anyone traveling overseas with a pet they made the process so easy on my end 100 definitely worth the money

The staff were incredible

The staff were incredible They communicated every step of the way and provided pictures on travel day Would definitely hire them again