Based on authentic user experiences
keith mack
6731 reviews
N/A
5 months ago
Naughty
Naughty Initial page indicated free delivery Checkout then adds a deliver charge On principle just logged out and bought elsewhere Plenty of words but no factual change as far as I can determine
mr d fowell
6731 reviews
N/A
5 months ago
Avoid if you are buying frozen food off
Avoid if you are buying frozen food off there website You will recieve thawed food because it is packaged in a plastic mail bag Then tell you it is ok to refreeze as the small ice packs that is provided would of kept them cold enough Replay to false information business replay Delivered at 18 12 defrosted rats was taken withing 20 minutes not over an hour the screen shot with time is 18 47 and they was not left on kitchen side that was just place to take photo they went straight in fridge while I was informing the seller that the product was completely unusable and I didn t believe they was frozen went sent with how they was all completely defrosted not even that cold upon delivery
Christianadazza Churcher
6731 reviews
N/A
5 months ago
Placed an order Tuesday 6th may
Placed an order Tuesday 6th may morning Wednesday was due to be delivered Id paid the 5 00 express delivery For next day Had email from DHL to say the parcel is delayed Till the next working day Today Thursday 8th May Email parcel is out for delivery Had a text to say it had been delivered Rushed out our front door just caught the driver I said dhl driver Where s my parcel Number 18 Are u its outside no im 19 Its for me Oh theyve put the wrong number He went over got it and brought over to me By the way he s wearing earphones while driving I noticed he was putting them in both ears as he was leaving Got the parcel indoors Opened parcel up my mice for my snake were defrosting The ice packs were nearly defrosted Absolutely Disgusting Service Dhl especially This so called company petit and boo Will not ever be using them again I messaged twice on Wednesday Direct message to petot boo to ask for help aa to why DHL delayed my parcel no reply Even an extra Email sent Nothing Its disgusting dont bother as someone else has put Below dont bother
Georgie
6731 reviews
N/A
5 months ago
Amazing customer service
The vet recently recommended putting our kitten on a raw diet to help prevent some potential future health problems and suggested Nutriment raw food Checked their website and unfortunately you need to order 5kg minimum from them for delivery The only place I could find that would deliver less is Pettitt and Boo with good delivery fee as well considering its frozen produce They emailed me to let me know they were just waiting for their shipment of Nutriment to come in and let me know in plenty of time that delivery would be 1 day later than expected which was fine as the kitten still has some food to finish anyway They then called me when the shipment came in to let me know my order would be here the next day which it was and to let me know that they unfortunately didn t get any 500g portions in but were going to make it up with the 175g portions instead at no extra cost to myself it ends up being a bit more in product weight than the original amount Really impressed with how they kept me updated throughout the whole process and will definitely be going back to them for all the kittens food going forward It s a bonus as I live in Norwich for uni so it s easy to pop into their store too