


Based on authentic user experiences
Carol
6731 reviews
N/A
9 months ago
This company deserves NO STARS The
This company deserves NO STARS The WORST company ever and WORST customer service Had to go directly to these guys 2 get an update on my Shein Parcel with 23 items in it and she can say was it went to their new site in Willawong for re-labeling and transfer to Aramex They re-labeled it to Aramex for delivery but Aramex never received my parcel and is still waiting till this day to receive it so they can deliver my parcel to me My tracking information on the PFL says Manifest since the 29 11 24 and hasn t been updated since Went to their warehouse again in Heathwood Qld and called them straight out THEIVES Those were Christmas presents for family and thought I d order it early November due to high volume of parcels in December so I can receive it before then but these AH drivers or workers stole my parcel and now I can t get christmas presents in time for Christmas Shein please do not use this company ever again in future they need to be shut down and never operate their filthy theive ass lying s t again
Cheryl Baker
6731 reviews
N/A
9 months ago
Not contactable why
I have been waiting for my parcel which has been sitting in the Brisbane Depot since 11 November I have tried to contact them and they have no phone number and the Sydney office will not answer their phone Why do companies use these people it is shameful I am going to the Office of Fair Trading to lodge a complaint
Ronnie Horan
6731 reviews
N/A
9 months ago
I can t believe the slowness of this
I can t believe the slowness of this company to deliver packages from time of pick up at the airport to delivery is unbelievable You can add at least 10 days to your delivery time through this company How they have stayed in business staggers belief If I could give minus stars I would This is the second time I had to use this service and both times they have been a major let down No point in contacting them because they won t get back to you
Elizabeth Noga
6731 reviews
N/A
9 months ago
Absolute ABOMINATION of a delivery
Absolute ABOMINATION of a delivery company I have had quite a number of packages unfortunately assigned to them from different online businesses and I am yet to actually receive a single package I have had some arrive at their sorting facility simply to be immediately returned to sender without even an attempt to deliver deliveries at apparently 9pm on a weekend that never occurred but state they have been left in a safe place return to sender deliveries due to me apparently not home to accept even though they aren t needing a signature and I am always at home with a dog who barks whenever anyone comes on property so I can t have missed multiple attempts I have tried contacting many times and never receive a response
Erika
6731 reviews
N/A
9 months ago
Missing driver with delivery onboard
I got a notice that my order was onboard with the driver for delivery After 5 days it still has not arrived I emailed them and they raised a ticket Since then nothing I email every morning asking when the delivery is happening but no reply Apparently they passing on the delivery to a company called Freightster Am now wondering if they keep orders and sell them privately
lindsay page
6731 reviews
N/A
9 months ago
Their motto should be We don t give a crap
Cretins delivered a package on a long weekend without any prior notice left on our front porch clearly visible to anyone walking past Needless to say it wasn t there when we got home Their driver could have put it behind the couch next to the front door but he was either too stupid or didn t care or both
Leah Cox
6731 reviews
N/A
9 months ago
This is the second time that I have had
This is the second time that I have had an issue with this freight company last time it took me 3 days after the latest delivery day This time it is a week and still counting No one has tried to contact about why the delivery has been delayed If not delivered in the next week I will be contacting the seller to drop this company as a delivery agent as they are very USELESS AND EXTREMELY UNRELIABLE
Andrew Melville
6731 reviews
N/A
9 months ago
Very bad in transportation and care
Very bad in transportation and care with any parcel Arrived in terrible condition due to lack of care from this company worst service ever
Sarah Lou
6731 reviews
N/A
9 months ago
If I could give zero stars I would
If I could give zero stars I would My parcel arrived at their facility 16 days ago and has not moved Multiple emails to customer service with no response Have they lost it Are they just stockpiling peoples goods and then on selling them I think this company needs to be investigated Appalling company
Anne
6731 reviews
N/A
9 months ago
Report to the sellers using this company
Having items delivered by this company is stressful - like you ve taken a gamble on getting the items you ve paid for Can t be contacted ignore any online inquiries Weeks to go interstate with little or no tracking Onboard for delivery yesterday with no sign of parcel yet Looks like they pass items off to a company called Freightsters which is just a clownish in it s website no-replies and service Any company that sends my products via these companies will get 1 star I paid I expect my products