Pgytech Reviews

Buyer Beware - Poor Customer Service

I ordered a camera bag directly from the company s website because they offered discounts that Amazon and B H Photo were not offering The bag shipped free and the return policy was 60 day no question asked per the website The bag arrived quickly but our equipment did not fit in it well and it was much bulkier than what we were looking for I emailed the customer support line requesting a refund as per the policy on the website Their first email told me I should just keep the bag I told them no - that I wanted to return it and get a full refund Their second email was offering me a refund of 30 The bag cost 164 I told them that this was unacceptable and immediately began dispute proceedings with PayPal and the Better Business Bureau Only then did they tell me I could send the bag back Of course I had to pay for the shipping which was 27 I am not waiting for the bag to arrive to see if I will get a full refund This has been a huge hassle You d think the company would at least pay return shipping for the inconvenience of going back and forth over this I will never buy from them again

Very shallow customer service support

Very shallow customer service support They take a long time to answer a question and a poor response that requires another email of unanswered questions that could have been answered in the first email Very ineffective staff

Customer service does not answer any

Customer service does not answer any questions Delivery time is inaccurate Rubbish

Poor Return Customer Service

Reached out to customer service to initiate a return within the timeframe allowed by the policy Customer service took over a week to provide me with information I had to email several times to get an answer that addressed my concern Ultimately they told me you will need to pay for a very expensive shipping fee which is not cost-effective for you and said they would offer me a 30 refund on a 120 product and told me to keep the product If you want to buy from this company buy from their Amazon storefront to avoid the poor customer service

POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE I was speaking to customer service for advice on a second purchase and honestly it was like speaking with a teenager I asked for advice on a shoulder strap and was sent a link for a backpack strap when I explained the error they replied well don t buy it then SO RUDE I will not purchase from this company again

I have tons of pgytech accessories

Good quality very reliable and attracting gears

I have found the camera backpack on

I have tons of pgytech accessories and I have keeping eye on its progress you think it may not do this or that but it always give you surprise good quality nice look all things are perfect

Very good quality fast delivery and quick Customer Service response

I have found the camera backpack on Kickstarter and several months later I found their website I have been waiting for such versatile DSLR camera backpack for a long time and also the price is resonable it ha several compartments and a pouch which can drag out nice work Pgytech